Baskin-Robbins — Restaurant in Bakersfield

I ordered their, supposed-to-be, iconic turkey looking ice cream cake. When the lady opened the box so I can check how it looked, the ice cream was melting off the sides. They could have covered their mistake with the brown caramel they had all over the cake, but didn’t. I could have asked them to fix if I had the time, but I didn’t, but frankly, should I have to ask for better quality? The one positive was the ice cream flavor, but of course, cause I chose the flavor I like, so… anyways. I guess another positive if I’m thinking about it, was it gave my folks a good laugh to see how messed up it was. Here is a pic of just the leg part I sliced up for myself. I like what they used for the leg, an ice cream...

This is the third time they didn’t know how to make their own drinks, I’m expecting so I come often since my craving is one of their drinks, when I told them “doesn’t this have caramel, she looked at me bad took my drink and put a whole glob of caramel on on side of my drink And to top it off she left caramel all over my cup so when I grab it I had caramel all over my hand, I told her didn’t you see all this caramel all over my cup? She took it and cleaned it with a napkin, a dry napkin! What a disaster!!!! We come here often but...

2019: Updated review. Highly disappointed for the lack of restrooms, which makes it difficult if you have children or if you want to wash your hands! I can't believe they send you to nearby businesses to use their restrooms. Completely unacceptable.

2016 review: Individual cones are relatively cheap and very good. Cakes are really expensive and small. Good customer service but they need to make a line so customers don't cut in front of others. It gets chaotic if there's a few customers at...