Chick-fil-A — Restaurant in Bakersfield

I was excited to finally get to try Chick-fil-A's food last night because I drive by it almost every day and it's always busy so I figured it had to be delicious. My roommate and I got there sometime after 6 and luckily there was only a couple people in line in front of us. While we waited we glanced over their menu and were surprised on how small it was. They only have a few menu options for lunch and dinner and a few for breakfast. I also noticed how expensive each item was but didn't think too much about it because I thought the serving size would be worth it.

The line inside moved fairly quickly and the two employees taking orders were very professional and polite. They answered any questions we or any other customer had to the best of their ability and always had a smile on their face. Which is a nice change of pace from many other fast food customer service as of late. I ordered their chicken wrap with some garlic and herbs sauce, fries, and a drink while my roommate ordered some type of chicken sandwich. As we ordered our food was being prepared and was quickly in our hands and we headed home.

When I got home and finally got to sit down and eat I was a bit taken back at how small my wrap came especially for the price I paid for it. It did look tasty so I hoped the taste would make up for it. Upon looking in the bag I found a packet of the sauce I had asked for to go with it and found it a little odd they would give me another one. I took a bite of my wrap and quickly realised why they had given me a packet, it's because they don't put anything on the wrap. So I had to unwrap my wrap and odd the sauce. That really upset me because I can never get the wrap back together right and now I have a mess on my hands when the restaurant should have done it in the first place. After adding the sauce I finished the first half of the wrap and wasn't impressed. It was still extremely dry, the chicken was flavorless, and for the amount of tortilla there wasn't nearly enough food inside. I felt as if I paid ten dollars for a tortilla with a scoop of flavorless chicken.

My roommates sandwich wasn't any better. Her chicken was also very plain and dry. She also had to add whatever condiments she wanted and couldn't even finish it because it was like chewing sandpaper. She said and I quote "we could have gone to Jack in the Box, Carl's Jr, or McDonald's and spent half of what we paid and gotten better chicken dinners."

So will I be going back to this restaurant or any other one in the future? The answer is NO. I was not impressed and highly disappointed that for the two of us was $20 and all we got was flavorless chicken products with dry bread...

My mother-in-law suspected fraudulent activity from her Chick-fil-A app and had my wife and I investigate it. On her transaction the it gave us the store number #02454. We looked up the store and it said Bakersfield CA which automatically flagged as suspicious considering we live in Georgia. I had my wife call the store to verify the store number and location over the phone with the store so that we could have it disputed. Well, upon calling the store my wife asked for the store , and easy enough question considering all Chick-fil-A franchises are distinguished by store numbers. The association proceeded to act as if she had no idea what my wife was talking about and hung up on her without giving her any information at all. I then asked my wife for the number and called, I asked for a manager and the same women who talked to my wife verified she was the manager. I asked her for the store number and again received no answer… and again was hung up on. I called again and spoke to a man name Isaiah and FINALLY receive the simple store number we so desperately tried to receive. But after being given the store number and thanking the man he immediately hung up before I could ask another question… My question is, why was this such an experience to gain such simple information? Was this them trying to avoid a complaint? I am for lack of a better word… disappointed in Chick-fil-A as a franchise. Better train your staff and know who is working for you, store #02454 should be embarrassed that their staff would hang up on anybody for whatever reason and is not willing to answer a simple question to avoid anything at all. Shameful. This has NOT been my pleasure in...

So, there I was, bright and early at the Chick-fil-A drive-thru, ready to pick up an order and deliver it like the responsible breakfast hero I am. Now, I’m not allergic to getting out of my car—I’m not that lazy—but I figured, “Hey, why not save us all some time and just grab it at the window?” Efficiency, right?

The young lady at the window, who wasn’t exactly wrestling waffle fries or defusing a Chick-fil-A sauce spill, kindly informed me, “For order pickups, you’ll need to come inside to confirm.” Now, don’t get me wrong—I respect a good system. But c’mon, we live in a world where my phone can tell me how many steps I took yesterday and probably how many chicken nuggets I’ve eaten this year. Surely, she could’ve just confirmed my order right there on the screen.

But hey, rules are rules. So, I parked, went inside, and approached the first team member I saw. He gave me the classic “Over there” finger point—no “Good morning!” or “My pleasure!”—just a directional gesture like I was navigating an airport terminal.

Eventually, a kind young lady handed me the order, and boom—mission accomplished.

Look, I get it: Chick-fil-A runs a tight ship, and policies exist for a reason. But when the drive-thru is quieter than a Sunday at Chick-fil-A (you see what I did there?), a little common sense and flexibility go a long way. Technology is here to make things smoother, not add extra steps to my chicken...