Crumbl — Restaurant in Bakersfield

ATTENTION KATIE MORADKHANI My family and I have been loyal customers for 3+ years. Tonight’s experience was awful. I placed an order (4 cookies) on crumbl’s website. When I received my order only 2 of 4 cookies were correct. I called the store to notify them. The lady who answered the phone was unprofessional and rude. She said there was nothing she could do. I asked her for her managers name and she said “I think it’s Sira”, I asked her to please spell the name for me she said “I don’t know how you spell it”. I then asked for her name and she hung up on me. I couldn’t believe the lack of customer service this lady lacks. Zero empathy for the customer and zero respect for the company she works for. Crumbl needs to do a better job on hiring people who represent their company in a positive manner. I drove to the location and was quickly able to point out who I was talking to over the phone(Bri). I told the lady I had called 20mins earlier and continued to tell her the issue. She denied talking to me on the phone and said 6 others had just left. I confirmed with her the manager’s name and she said “Sira”. I asked her for her name and she said “Bri”. I decided to speak to another lady who was working to confirmed the managers name “Sira” which she said there’s nobody by that name who works there. She told me the managers name is Scarlett. This lady was able to give us a refund. I say all that to say I’m extremely disappointed with the service we received today. Bri does not care about her job and can care less about representing this company in a positive way. People like Bri are today’s downfall in the food industry(horrible employees). Aside from the bad service this place was filthy disgusting inside. The floors were gross, every table top was trashed and the trash bins were over flowing with trash. This place was a serious...

the quality was decent but I have always loved the variety quality and the amount of the cookies I have had several different types for about 3yrs and I always thought that they were worth it but sadly this time will probably be my last time because of having them delivered which me and other family members have done a number of times it costs double the walk-in amount and they always seemed worth it but not today the quality was decent but not great and they were the same in diameter but not anything near the same volume they were very thin compared to the other ones that I have gotten before they looked like they were half the size and it was upsetting because I was raving about how great they were and the size of them to my neighbors who have never had them or heard of them before and I bought 2for me and 2for them and they are 8miles from my house and took close to an hour to get here and they all 4 were decent but not great very small not what I would describe as a well worth it cookie 4 cookies $30never this quality but definitely not ever near the same size I have not ever had a problem with them before but I don't feel like it was worth it and it's upsetting they would send something out of the store like that they're aware of what they're supposed to be in size all 4were very thin and I don't think I will be back again it was just to small to be an accident that was just cheap and lazy I will try and post a picture if I can figure out how to do so, please note that the diameter was close to the same it was the thinnest of the cookies I was disappointed in the taste wasn't awful but it was not great like normal and who wants to deal with sending them back and then waiting for more 😟 hopefully they will go back to normal but as of now I will not be ordering anything from them again it was a waste of...

I would give them 0 stars if I could. I had a bad experience with this location and even lost money. I decided to place an order through my app. The app did not indicate they were sold out of the cookies I wanted. I place my order and when I arrive to the location they tell me that they were completely sold out of all the cookies I ordered. I told them, fine just give me a refund. They come up with the lame excuse that because I used my rewards/app they couldn't refund me, but that I could pick up my order any day that week. The girl that helped me even wrote my name and what I ordered. I live 40 minutes away from Bakersfield so I went back a few days later. When I arrive I told them I was there to pick up an order. I explained to them what happened. They couldn't find my order anywhere. They were very unorganized! Had names written in different pages of notebooks. Since they couldn't find my order, I requested a refund. They said that they couldn't refund me until the manager was there. The manager was not there! They gave me an email to reach out to the manager so she can issue me a refund. The girl that was helping me claimed that the manager was very quick with her responses. That she would reach out in 48 hours. I emailed twice and haven't recieved a response back. It's been more than a week and still haven't heard from anyone! I will not go back to this store again. They need to have a better system than just writing names down on random papers when they sell out! Employees need to be...