Del Taco — Restaurant in Bakersfield

The Mt Vernon, Bakersfield location for Del Taco is the worst Del Taco in the city and the worst fast food location I have frequented. I ceased going to this location years ago due to repeated problems with the food and service. I went recently when pressed for time. The drive through was empty at peak dinner time (which should have been a warning sign). I ordered and received a "Double Del" cheeseburger meal. When I got home and took out my food, I discovered the most mangled and squashed burger I've ever received from any restaurant. What are the chances that after years of avoiding this location that the very first thing I ordered would be messed up? Issues at this location are obvious and long term, indicating a management problem as it is hardly the same employees each time over a span of several years. I called Del Taco's customer service and they were great on the phone. However, the response I received a week later was lackluster to say the least - a $7.50 voucher (which doesn't even cover the price of a Double Del meal with tax) for the Mt Vernon location after I told them I would probably never return to that location. The fact that their response to my calm and in-good-faith feedback was a generic coupon was extremely disappointing. I hope it's not indicative of a pervasive corporate disinterest in quality control and that other Del Tacos will follow the same...

I kept telling myself not to go here, but I was on my lunch and only had $5 on me, so I didn't have a choice. everyone there (including the manager on duty) seemed like they did not want to be there and that I was bothering them. the manager was taking my order then asked a young lady who was just standing there to finish me up. the young lady had a bad attitude. she did not offer me a drink or repeated the order back. when my order was ready, she yelled out my number and just put my order on the counter and walked away. this is very bad customer service. I will not be coming back here. I'll just go to Jack in the...

As soon as i walked in , i noticed the AC wasnt turned on, or set at 200 cause it was hot and humid in there. The food was below average to a fast food restaurant, i got a burger that looked liked a monster on the menu, but when i got it, it was the smallest most boring burger in the planet. It reminded me of a big mac , just with less of a wow factor. Order chicken strips for my kids, yeaah, dont do that . Looked like cardboard. Im not trying to be mean, but it was my first time there and it did not make.me.want to come back, plain boring food, no surprise my family were the only...