Ono Hawaiian BBQ — Restaurant in Bakersfield

People say that location is everything in operating a successful business. This restaurant is in one of the hardest places to get to and find. Their signage is easily seen from the main road, but getting into the parking lot and finding the entrance is a whole another story. You have to go through the maze of business complexes and parking lots, into the back of the building, to finally walk through their front door, which seems like it would be another business's back door. Given we went during the dinner rush and we ordered takeout. I believe that having to wait for 45 minutes for your food, until you're the last ones in the entire restaurant, was kind of sad and contributed much to the low score on this review. The service was decent. The food was ok. I've been to a lot better Hawaiian places in Utah. I guess for California this is probably one of the better places that you can get Hawaiian food. I found their spicy chicken to be too spicy to taste anything else. I think that kind of defeats the purpose of having spices added meal, is when it dominates ask the...

Average is how I'd summarize my experience at Ono. The awkward shaped room made it difficult to know where to go with a highly populated entrance hall since it's also the exit and where the restrooms are. The music in the room felt just a bit too loud to be comfortable and for a place with a pick-up your order style service there's not much by way for a waiting area. Those are the nitpicks though. In general people care about the food. In that regard I can say comfortably that the main parts of the meal were delicious. Note that I said main parts. Ono seems to have fluff in the form of a side house salad and lackluster side dishes (which for a $3 add on I was even more disappointed). The price was also of some concern, ending at $14 for the one plate, side, and drink. If they got rid of the fluff and focused on the main dishes I'd be a lot more satisfied. It's a nice place to try once, but coming back will be the tricky...

There's one thing I want Ono Hawaiian BBQ to know is when the level of your customer service is lower your food a tends to sit a little longer and like I said your macaroni solid it's not the same your rice is not as fresh and when somebody ask you about it don't get in your feelings about it just answer to the best of your ability you act like it's your place of business and it's not you're just an employee and then when I asked you about your teriyaki sauce is why it's not warm it's not warm because your customer service base is not there no more and then you can say it one we cook it today when clearly you lease it says cautious but I can pick it up and hold it from the bottom of my hand that means it's it's not hot and The Taste will be different teacher employees how to deal with customers that have questions instead of get all offencive and in their feelings like they owned the joint or just minimum...