Jack in the Box — Restaurant in Bakersfield

I went there last night with my mom. We ordered our food at the drive thru. While ordering, the person taking our order made several mistakes that I had to keep correcting. After we felt our order was complete we pulled up the the window. We didn't realize at the time that an extra burger that we didn't ask for was added to our order. When we saw that there was an extra burger my mother informed an employee ( an African American young woman with short dreads )that we only ordered 2. She told us that they verified with us on the screen and that it wasn't their fault. So we told her again that we only ordered 2. She repeated the same thing again as if basically stating that she wasn't going to refund us for the extra sandwich. I heard another employee in the background aske what was happening and she shouted in a very rude tone "they're saying that we gave them a burger that they didn't ask for even though we verified their order with them!" She made sure to say it very loud so that we could hear her. Another employee took over. I assume they did so because they realized how unprofessional that was. We explained our situation to the other employee who got I'm assuming the MOD and we had to explain it over and over again. It really seemed like they were avoiding giving us a refund for a mistake that THEY made. Yes we overlooked the extra burger that was on the screen at the drive thru but we verbally said that we wanted two and they put 3. The main issue that I have is really with the first girl we spoke to she had a nasty attitude as soon as we brought it up. What should've been an easy fix stretched out to being almost half an hour of repeatedly explaining their mistake. Something really needs to be done about the customer service and the attitude of the employees at this...

My daughter and I were there on 2/02/2024. We ordered our food in the drive thru and showed our order on the screen. We accidentally overlooked one mistake that they made. They added one more burger to our order. When we pulled up and noticed that their were 3 we told the drive thru worker we supposed to only have 2. She then told me in a very demeaning tone that they alway verify with customers on the screen in the drive thru. She was a black woman with short braids or dreads.

My daughter who was sitting in the passenger side admitted that we overlooked it. Instead of giving me a refund for the extra sandwich she just went on again about the stupid order confirmation, even though she clearly heard my daughter say that we over looked it. She then shouted to another employee in the back that we only wanted 2 sandwiches even though we confirmed 3 on the screen. She was very rude and unprofessional.

We had explain what happened to 2 more em after that and they were all acting like they couldn't give us a refund. We eventually did get one I just don't appreciate how many times we had to explain it to them and how we were treated. After all it was them who made...

Good service... We usually drive thru this Jack when we make our monthly visit to the Bakers Field... With all the traffic we like to get our fix. No complaints really, except this one time when we went through the drive-thru and my husband must have said his drink order 5 times or the food order a few times and it just felt like the lady working the drive-thru wasn't really paying attention. It's like she was asking but didn't care to hear the response. Unfortunately I think a lot of the younger generation are like this in the fast food industry. Actually a lot of the younger generation in any industry is more concerned about everything else BUT the job at hand. Luckily my husband and I have a good sense of humor. We take it all in stride and will sometimes confuse the employee after a few goofy replies. Ohh well...I ordered the Grilled Ranch Chicken Salad at McDonald's and the employee there kept asking me what kind of dressing I wanted. (If you didn't understand that question or didn't chuckle to yourself and shake your head... Then you might be there younger generation😕). We love you guys though... Always...