Jamba — Restaurant in Bakersfield

I never got a chance to order here. I had a gift card given to me as a gift but when I tried to use it at this location (stockdale), it wasn’t scanning. I asked the cashier if she could hand type the card number, she responded that the system won’t allow them to hand type a gift card. However I could clearly see that her screen gave her the option to hand type the number. She told me I needed to call the service number on the back of the card. Costumer service was no help, they told me I first needed to provide proof of purchase, but I told them it was a “gift” card. They were able to authenticate that the card was real and that there were funds on the card, but couldn’t provide me with a new one until I provided proof that purchase. I told them that the person who gifted me the card no longer had the receipt. The rep told me that the card won’t ever expire and i asked them why does that matter if I can never access the funds. I eventually went the Jamba Juice at Valley Plaza, the cashier was very helpful and she hand type the card, which allowed me to make my purchase. She also let me know that if I signed up for their rewards, then I could myself transfer the funds digitally. It’s amazing that 2 cashiers at one store and two costumer service reps couldn’t help me, but 1 worker at a different store was able to provide great service...

Whoever the staff person was the morning of Sep 22nd 2024 took a while to take my order, when I was telling her my order and when she asked anything else I said yes, and she did a sigh sound and it made me feel as if I was a bother showing up and buying drinks. This was the first and last time going to this location. If they’re understaffed the management needs to add staff on Sundays mornings. If she was alone she should’ve used her communication skills as per the application banner on the wall & said “ I’m sorry, I’ll be right with you” “I’m currently alone at the moment these drinks will take a big longer for me to make” I would’ve understood her even more. I was calm and collective, but she was making sighs and giving looks as if I was the problem. Regards of the situation I know she was upset but from an inside perspective I also knew she felt...

Over and above? Above and beyond? Yes! That and a whole lot more. The mustachioed fellow who works here, he might be the manager and if he isn’t, he should be, took my order and I let him know that I would be right back as I was going to the Panda next door. What does he do? As I’m finishing my payment of my Panda order, he shows up there with my drinks ready and I’m all good to go. Talk about service! I didn’t request it, I was coming back but talk about customer concern (I’ve been limping around recently due to surgery but not sure if he knew). Super grateful and super impressed! I have no choice but to give you guys 5 stars! And no, I won’t expect this in future, I’m just grateful for the...