Saigon Restaurant — Restaurant in Bakersfield

This afternoon I've ordered a Special beef noodle soup, $ 6.99 and a beef with broccoli dinner, 10.99 according to web site info. When I went to pick up my order I was asked to pay over $ 46.00 and was informed to my surprise that one of the item I've ordered two servings which I had no knowledge about. After corrections I left with paying almost $ 32. Above all this the liquid for the soup/ never in its life saw any beef, I was supplied with a pound of rice and another pound of alfalfa of which upon tasting it gave me gag reflex almost throwing it up, beeing of eastern European decent it is behind my understanding how can people consider this horse food as compatible for human consumption. Anyway, the tiny cup consisting of little beef and vegetable was kind of tasty but the paper thin pink looking beef did not remind me of anything tasting like beef. The noodles were of artificial looking, like made from plastic and devoid of any taste other than plain tastless water, so In my frustration I throw the big mound of rice into the microwave with a bunch of grated cheese on top of it so I can supply my body with some calory rich food after a hard day's work. Of course I don't have to tell you that also that pound of horse food went right into the trash can since there are no horses around here. One thing is for sure that it is highly unlikely that I ever again visit this place...

We came in around 8:30 PM and were immediately told by an older server that the restaurant closes at 9, so we should hurry and order. Not the warmest welcome, but we went ahead and ordered a small beef pho, a small spicy beef noodles, and asked for room temperature water. She brought ice water, and after we politely asked for room temp, she came back with cold water. We let that go.

Then the food came—and she brought us a large spicy beef noodles instead of the small. When we pointed it out, she insisted that we had ordered the large. After several minutes of back and forth, and us explaining that we’re traveling and can’t take leftovers, she finally brought the correct size.

But the worst part came at checkout—we were still charged for the large. When I tried to calmly explain the issue, the cashier turned her back and walked away mid-sentence. We were ignored by both her and the server for several minutes until we had to get up and go to the cashier desk ourselves. Eventually, we were told “it’s not OK for the restaurant.” Excuse me?

We were served the wrong order, overcharged, and disrespected. I’ve never felt so dismissed and mistreated at a restaurant. Absolutely...

This is our absolute favorite place to get pho. We have been to many places in Southern California (San Diego, Oceanside, LA, and Riverside), and even some locations in Las Vegas and Phoenix area, and nothing beats the flavor of the pho broth at Saigon in Bakersfield!! The bahn mi sandwiches are delicious too, as is the chicken curry (add mixed vegetables, it's worth the extra price, is delicious, and makes it enough food for two people!). The owners and staff are beyond friendly and amazing people, and the interior decor of the restaurant is adorable! I love this place and highly recommend it!! We come here several times a month during regular operations, and never regret it.

I read a few of the bad reviews here on Google, and I am very skeptical about their validity; one bad review is clearly for the wrong restaurant, as Saigon is definitely not a buffet. I will say I almost never leave reviews, but this restaurant is one of my favorite restaurants in Bakersfield and I suggest you...