Six North Cafe — Restaurant in Ballwin

I do not take leaving a poor review lightly, and rarely do it, but this place is terrible! The last several times I have gone there (I always go through the drive through), the staff at the window has had terrible customer service and today was the tipping point. Myself and my husband went there for smoothies, and after I placed the order at the drive through speaker, I tried to get the attention of the woman taking my order to let her know that I can’t have regular cow’s milk. She never came back to the speaker so I pulled up to the window, which was out of my reach to knock. So I was waving my hands to try and get her, or anyone else’s attention, and nothing. She finally came to the window and I told her I needed Almond milk in the smoothie instead of regular milk. Her reaction was appalling. She was clearly irritated and told me that they had already made the other one. I told her I tried to get her attention through the speaker and at the window and her reply was, “Well that’s because we were making your smoothies. Now we have to throw that one out and remake it.” She then closed the window. I actually wanted to pull away but my husband, the voice of reason, said no. So we waited. And as we waited for our smoothies, I could hear her and what I assumed was the manager talking about us. He was pretty mad and the young woman assisting us said, “That’s what I told her but she said she needed almond milk.” He then said, “That’s ridiculous!” So he came to the window to hand me the smoothies and I asked him if he was the manager. He said yes and I proceeded to let him know that it is extremely unprofessional to speak so loud about the customer that they can hear them through the window. No apology. All he could say was, “This comes out of my pocket, so yes, I am irritated about it.” I was floored. I told him we would not be coming back, and his response was, “that’s fine if you don’t want to come back.” No apology again. I would not recommend at all! Ukraft is less than a mile West and has much better customer service, food...

Okay the quality is good, a step above some regular drive through coffee shops, but that's where the waters muddy. They have some really boujie prices, but can't seem to figure out how to get certain beverages into a 32 oz cup, had to buy two 20 oz, and since i normally get a 32 oz with two shots of espresso, that ensured my coffee wouldn't taste correct. Then they managed to forget an item i ordered, and not one casually tacked on at the last second mind you, a danish- one i had options to ask about before i could choose. Then when i asked for the item they failed to give me, she wouldn't hand it to me until i paid the difference, like i was going to peel out and steal the damn thing after already shelling out 25 bucks for one breakfast sandwich and two coffees. Like the discrepancy was my fault or something. And they didn't even have the decency to warn up my Danish or ask if i would want it warmed. What a sad state of affairs. Would eat here again but that was a lot to deal with. Drop the ridiculous price on your espresso shots and...

The salads have gone sharply downhill in quality. I ordered the wedge and it was SMALL. There were a total of four cherry tomatoes and half of them were past usable. Avocado was passable, but there was hardly any cheese or onions as well. They also seem to have stopped doing the candied bacon even though it's still on the description for the salad. Unless the right manager is working, (because the managers will also do the cooking), it's awful.

I also advise against going if you need them to accommodate a food allergy. I have them do cheddar instead of blue cheese on the wedge because it makes my face swell like an over botoxed trophy wife and I have to scrutinize it every time. On more than one occasion, when the wrong manager is working, they put blue cheese on it, see it should be cheddar, try to scrape it all off and then put cheddar on it, leaving traces of blue cheese everywhere.

I used to love this place, but I just can't go anymore after today. The food quality was just...