Wasabi Sushi Bar — Restaurant in Town and Country

Dear Wasabi Sushi Management, I am writing to formally share a deeply disappointing and upsetting experience my mother and I had during our recent visit to your restaurant. I am compelled to do so because the service we received was not only unprofessional, but outright disrespectful. On 1/9/25we dined at your town & country branch. Shortly after being seated, I placed our order. My mother was briefly outside on the phone, but returned promptly once the food arrived. Unfortunately, our dishes were delivered lukewarm, not fresh or hot as expected. What made the situation worse was the treatment we received from our server. After a larger party of six was seated, she became completely absorbed with them, clearly anticipating a higher tip, and essentially ignored our table. She failed to follow through on orders, did not ring in the to-go order I had requested at the very start, and only checked in with us extremely late. Throughout the entire meal, her demeanor was openly rude and dismissive: rolling her eyes, speaking curtly, and treating us as though we were a burden. Despite my visible frustration, she offered no apology, no courtesy, and no effort to improve the situation.

Throughout the entire meal, her demeanor was openly rude and dismissive: rolling her eyes, speaking curtly, and treating us as though we were a burden. Despite my visible frustration, she offered no apology, no courtesy, and no effort to improve the situation. When I asked to speak with a manager, I was told there was no manager on site, and she could not even tell me when one would be available. This is alarming — how is a restaurant operating with no manager present to oversee service or address customer concerns? The situation escalated further when another guest from the larger table — a complete stranger to me interrupted and spoke over me while I attempted to calmly address the service issue. Shockingly, the server allowed this to happen without intervening, and instead carried on acting as if she were the victim in front of other guests. For a paying customer to be silenced in this way, while also receiving substandard service, is beyond unacceptable. In the end, I paid my bill in full — not because of the service, which was dreadful, but because I refuse to reduce this issue to the cost of a meal. This is not about the bill; it is about basic respect, professionalism, and accountability I am requesting that this incident be taken seriously at the corporate level. The behavior we experienced reflects very poorly on the Wasabi Sushi brand and suggests a lack of proper training, management oversight, and customer service standards. I would appreciate a prompt response outlining how this complaint will be addressed and what corrective steps will be taken. Total she had 3 tables and she wasn’t that busy When I pointed out the poor service, I was shocked by her response. She told me she had “been here a long time” and would “stay here a long time,” as if my complaint didn’t matter and she could treat customers however she wished. If this is her ‘long-time service,’ it’s better she never grows beyond Wasabi Sushi.

Arrogant, dismissive, and unprofessional — worst dining experience I’ve...

I am consistently disappointed with my service at this location. It’s so convenient that we keep going back for a quick sushi run, but I’ve decided it’s just not worth my wasted time. Never is service prompt, service never meets the standards of an ok restaurant which is pretty low. Took me about 30 minutes to get my water, which I had ordered with my tea and followed up with my server a couple times for. Finally just asked the busser. I’m so use to poor service, at least during dinner shift that I was suprised in a good way when our server actually apologized for taking so long. I thought, hmmm at least this one acknowledges and cares for the wait. However it seems she either didn’t put in the order or something odd with our order. She kept trying to give us our check since we’d been there so long, and we said that’s ok, still waiting for our food. She apologized again and said oh yah, let me check. Finally rolls came out with one missing. Of course it was my low carb roll which she said cooks fault she put it in. Ok, waiting again. Took my daughter to the bathroom in which my husband said she asked if we should just cancel the roll. He said please just have it rush ordered since it’s for my wife. Anyways, sushi tasted decent which is why I gave two stars vs one, but for a server that’s so apologetic I sort of thought, but not expected because service is just that clueless that maybe take off a green tea, edamame, seaweed salad, or the roll that took close to an hour to come to show some gesture. Nope nothing which at this point I guess wouldn’t have mattered. From now on it’s Fin Sushi, Oishi, Sushi House, NeiPon Tei...basically anywhere than this place. Too bad, it really is the closest and I like to support...

The food options were a bit lackluster; this is very much an American-style Japanese restaurant and lacks many staples in a more traditional Japanese restaurant.

The food was okay. Having a bento box and a side roll. The salad is just standard iceburg with some greens; they're premade earlier in the day as the dressing has separated and is mostly watery in the bottom, making the lettuce soggy.

The chicken in the bento box was dry. White meat doesn't really make good Japanese style chicken as it's gotta be fattier. The California roll was solid. The vegetables and brown rice sides were actually very good. The eggroll tasted frozen and deep fried, not fresh, which makes the inside very mushy.

The bonsai roll was okay, it lacked flavor. A Japanese style pickle vegetable roll would be more interesting.

My partner got the appetizer tacos and they were unappealing and would rate them as edible.

Our table also got another bento, dry chicken, too. The beef udon bowl another got smelled delicious. It was likely the best thing we got at the table.

The service was fast and great. The restaurant was very clean. The bathrooms were great even.

I hope they take the time to improve their food quality, as everything else...