Quality Snowballs — Restaurant in Baltimore

TLDR: Artisan snowballs that are truly unique to Baltimore. Cash only!

Vibe: 4/5. Situated right across the street from their owners, The Food Market, Quality Snowballs embodies the trendy Baltimore snowball stand vibe. The stand itself is a repurposed shipping container that is nicely adorned with an eye catching paint job. Though there are no tables or chairs provided, there are plenty of places to lean against while you enjoy your snowball, including the huge Instagram friendly alley way mural located to the immediate right of the stand. Be warned, the stand is strictly cash only, however there is conveniently an M&T ATM literally right next to Quality Snowballs.

Service: 5/5. The staff at Quality Snowballs has always been very helpful and efficient. Some of the menu, especially the specialty menu, has several concoctions that require an explanation as to what makes up the snowball. The staff has always been more than welcome to break down what goes in and provide their opinion on how it tastes. During peak hours, the stand can get pretty packed, but the stand has always kept a pretty steady pace of turning out snowballs to keep the wait times at a minimum.

Food: 5/5. Hands down the best snowballs in Baltimore. Quality Snowballs has an extensive menu ranging from the traditional flavors all the way to the downright gourmet. Over the past few summers, I have tried the s'mores, strawberry shortcake, banana cream pie, snickerdoodle, creme brulee and rosemary lemon cream with all of them being fantastic. The flavor profiles are well represented in each, as well as the ice quality being the perfect consistency (not too fine, but still has a little crunch). You can also build your own concoction using their elite ingredients such as torched marshmallow, fresh cut fruit etc. Overall, you can't go wrong with any creation from Quality Snowballs. If you ever find yourself up in Hampden for dinner, make sure to swing by the stand...

Was standing in line about 10 mins before closing with other people in line before and behind me. Waited for the couple in front to place their order. Afterwards I stood back waiting for the lady to tell me she was ready. I waited and waited. So I figured maybe she’s waiting for me. I came to the counter she made eye contact with me for the third time and I watched as she put money in the drawer and I waited once more and she walked off LOL I mean now you’re purposely doing that and can’t use the excuse we were busy. They were two of you and the other girl was putting the ice in the machine. I don’t want to play the race card, but I was the only black person out there between the employees and customers and I didn’t notice any other customers having this problem. Or maybe she was just hating. I’m sorry I didn’t get to try the snowballs, but I won’t be treated like that and still be expected to buy something. I don’t owe you anything. GOD Bless. The customer service needs to be more Quality.

RESPONSE: Hi Eric. Thanks for responding to me so quickly. I will come back and give the snowballs a try. I hope things will be different. Thank you for...

Snowballs are okay but their high school employees have, year-after-year, served their friends while I've already ordered and paid in front of them. The customer service is extremely inconsistent and oftentimes unprofessional. After making us wait, the second half of my order was made poorly, with too much juice, so they doubled up the cups... As someone who works in Hampden, it is simply part of the neighborhood to be good people and I haven't seen this from your business. I really used to enjoy this spot but you've lost a...