Subway — Restaurant in Baltimore

I recently had the unfortunate experience of visiting a local Subway on a Saturday with my son, and let me tell you, it was like trying to get a sandwich from a train that had derailed.

My son, excited for a quick bite, walked in ready to order, only to be met with an unexpected roadblock. The staff, seemingly stuck in a time warp, refused to serve him, claiming it was during “school hours.” Despite his polite reminder that it was, in fact, Saturday and there was no school in session, they doubled down and stated they simply did not want to serve him.

What kind of message does that send? It felt less like a sandwich shop and more like a gatekeeper's fortress! We understand that rules are rules, but when they contradict reality, it raises a lot of questions. Is it company policy to turn away customers based on arbitrary criteria?

After this experience, we’ll be taking our appetite for fresh sandwiches elsewhere. It’s disheartening to see a brand we once enjoyed become a station of disappointment.

Subway, let’s hope you get back on track and remind your staff that every customer deserves respect and service—no matter what day of the...

Whoever the gentleman that manages this site at this location is very unprofessional.I feel so bad for his employees that are working with him. I know they have to be miserable working with this man. They are afraid to speak when he is around. I hope these employees that are working at this site are able to move around and find better places and business to work for because the energy you feel as soon as you walk in the door is not good at all. Hopefully eventually employees speaks up at this site about how they are treated and how he treats his paying customers asi bought numerous subs from this site and this will be my last time. Never been to a subway where a cold cut sub closes. Every cold cut I ever had always had something hanging out the sides even if it was lettuce, and if you all don't believe me go order a sub or a veggie sub from this site and find out what I mean for y'all selves. Unbelievable! Waste of $12-$13. Make sure he is there too when you place your order so you can feel and see the bad energy and...

I won’t be going to this location ever again. I went here yesterday for the first and last time.

1. The language barrier is the main issue because I had to repeat my order several times.
2. The attitude of the employees were very unprofessional. I asked the woman to add some more salt to my sub and she tried to tell me it was enough coming out and had a problem giving me more.
3. The food for my sub was old. The bread was not fresh and the tomatoes were soggy. The turkey tasted a little off as well.

I have sent a message to subway customer service and I hope to be contacted swiftly because I paid $14 for a distasteful sub and not-so-great...