The Village of Banner Elk — Restaurant in Banner Elk

If you’re on the fence about visiting please read this review first. This is a review of the integrity of the owners and related family. Honestly I can’t rate the food because we didn’t get that far. But long story short, after a weird initial conversation with one hostess, another hostess Ava (who we later found out is the daughter of the owners) thought it was a good idea to state “you guys have your hands full”. This was said to my sisters but directed at my mother. I was walking to the table with my mother about 10 feet ahead of my sisters but the words pierced my ears. My sisters walked to the table in shock and I immediately lost my appetite. I got up from the table 3 minutes later to speak to the manager. The best part is she was unable to do anything because the 20ish year old hostess outranked her. Not only was this absolutely absurd but she had to allow the hostess to lie and argue with customers. I rarely bother writing review but considering the horrible experience we just had it felt wrong to not share. Again this a testament to the owners family. I refuse to give my money or time to nasty people with ugly souls. Whether it’s a janitor or a CEO you should treat people with the same level of respect. I hope your experience is better and I’m sure the food is good but unfortunately my appetite was ruined. (Side note: This is another testament to the integrity of the owners. The restaurant doesn’t allow you to leave bad reviews. The only reason I could write this is because I lied and clicked the good review button on...

Our experience at Sorrentos over the past few months has significantly deteriorated. Our experience tonight (8/2) is an apt example.

We sat at the bar Saturday at about 6pm for a bottle of wine and a pizza. The server behind the bar took our wine order, put two glasses out and the bottle of white wine and then turned to take a phone order. She stayed on the phone for at least 5 minutes. She then moved on to other tasks, including serving another couple at the bar for at least 10 minutes.

So we opened the wine (screw cap) and served ourselves. After a few more minutes we intercepted her to order our pizza. The pizza was delivered in an appropriate amount of time and was the usual tasty pizza.

But we were not offered the customary garlic bread, were not offered a cooler for the wine, heard no acknowledgement for the substandard service and were not thanked for our patronage when we left.

We have been regular customers at Sorrentos but tonight may have convinced us to no longer eat there. The quality of service has deteriorated...

My wife and I made a spontaneous decision to get some dinner while we were travelling through Banner Elk, NC, and ended up choosing to eat at Sorrento's Italian Bistro. From the moment we were seated, the experience was phenomenal. Our server was Connor, who made every effort to ensure that we had everything we needed, and that our appetizers and entrees were brought out quickly. Connor made sure to check in every so often as well to top of our drinks and to box up leftovers as we moved from dinner to dessert. The food itself was fantastic; the calamari was the best that I have had since moving to North Carolina, and the parmigiana was cooked expertly, with a bed of pasta that was delicious as well. Our cappuccinos and cannoli topped off the evening, and Connor even threw in a few extra garlic knots for our to go box, which was an unexpected treat when we got home. There was literally nothing that was wrong with our meal, our service, or the price for dinner, and I will most assuredly be back to eat at...