Dairy Queen Grill & Chill — Restaurant in Bardstown

My partner, at the drive-thru intercom, asked for a small dipped strawberry cheesecake blizzard.

The man taking the order: A WHAT?

My partner repeated the order and the man finally got it right. We also ordered one other blizzard flavor as well.

After waiting forever because DQ always seems to have slow service above many other fast food chains in the area, we get to the window.

The guy who took the order was incredibly dry and rude. The grand total of his courtesy extended no further than telling my partner the price to be paid.

My partner, after being handed the two blizzards: Thank you! Have a good one!

The guy who took the order: ........... dead silence before he closes the window

If you're reading this, man, I'm sorry you hate your life so much to be this rude.

So, I was handed my small dipped strawberry cheesecake blizzard which was overflowing by about a half an inch above the cup's line. Half-melted, too, because it had apparently been scooped up into the cup while we were waiting in line for the other people to get their orders. That is fine and dandy except when your service is slow and things have time to begin melting. We just wanted both blizzards so that we could have something to eat that was sweet after our dinners which we were heading home to eat.

Dairy Queen used to flip the blizzards upside down and then hand them over with a napkin or two wrapped around them back in the day, but I guess those days are gone. We had a 10-minute drive home, maybe even a moment or two less, and the blizzard pretty much immediately started to melt down the sides of the cup.

I had other things in my grasp and in my lap, so continually trying to wipe up all of the dessert that was starting to flow down the cup became pretty much impossible. I had to grab for the only thing I could reach within arms length in the car to catch the drippings, and that was an empty Amazon box.

By the time I got home you couldn't even see the blue of the blizzard cup because it was soaked. The blizzard soaked through the box and onto my lap as well. By this time I was over it, so it immediately went in the trash. Any time I get a craving for something sweet and frozen, I'll take the trip a couple of extra minutes up the road and go to Baskin Robbins.

Dairy Queen isn't what it used to be, and this is coming from someone who has been going to this location here and there for over 30 years. Quit being cheap and give your customers napkins with their sweet treats like you used to, or put lids on things. And hire people that don't need to be plugged into the wall every day for a charge up like Mr. Robot that we...

Absolutely the slowest place to get food in the Great city of Bardstown. Went on my lunch break got to the restaurant around 12:10 PM, had 2 people in front of me ordering, took approximately 10 minutes to order the 5 buck lunch, nothing special just a plain cheeseburger and fries. Took my number and sat down with my co-workers waited 20-25 minutes, went up front and asked for my food the young lady behind the counter asked about the order and told the people in the back she needed a Plain Cheeseburger and fries. She delivered food to other customers and about 5 minutes later she asked if I had gotten my food, I told her no. Meanwhile, a group of 5 people who were waiting to place an order left, since no one would take their order. I asked for my money back since I still hadn't received my food and had to return to work. The manager had an attitude and admitted that his employees wouldn't work; so there definitely is a leadership issue at this restaurant. I did get my money back. I wouldn't recommend this place to anyone.

When I wrote this review I also sent it to their Corporate to notify them how poorly this restaurant is run and managed. They never responded to me. So this shows me that this company could care less about its customers.

I would give zero stars but the review...

I sincerely feel for the manager of this DQ. He had 6 children working there and all 6 were apparently necessary to make each and every order with none of them working the register. I saw at least 4 items thrown away because of mistakes with the orders. This included my large chocolate Sundae because the girl who had to be told to take my order mistakenly told the manager, who stepped in to make it, that my order was a hot fudge sundae. I finally received my sundae, along with profuse apologies from the manager, and sat down to eat it. While I was eating and after all of the customers at the counter had received their orders, I overheard the manager tell the girl who had, at the very least, messed up my order to go home for the day. He also told the other 5 children that he had no problem with sending them home, as well, and running the front of the restaurant by himself since he already was anyway. As I left, he was sitting in the party room with the door closed, quite possibly crying. I know I would have been. It is truly a shame that children have no work ethic these days and fast food restaurants have to settle for hiring them. The manager at this particular DQ had it particularly rough today, but handled it with an impressive amount of grace under pressure. I applaud...