Baskin-Robbins — Restaurant in Bartlett

I just came back from this baskin robbins and I am extremely displeased and angry about the customer service there. An old man was taking my order and I ad asked for two scoops with Oreo toppings since I hadn’t known that toppings are only for sundaes. He tells me this and I say never mind about the Oreos then. He goes to give me two scoops of my selected flavor and I ask again to clarify that it’s not possible to have Oreos as toppings. He looks at me with disdain an says “why do you keep changing your mind about the order? You’re supposed to think about what you want before you order”. I respond by shaking my hands and my head and say that I don’t want Oreos then and to just have the two scoops. He proceeds to DUMP OUT THE SCOOPS, and use a small scooper to give me two small scoops an Oreos on top. During the entirety of this encounter, never does he smile nor does he say anything nicely. He was extremely rude and I am very VERY unhappy with this entire thing. I can’t belive that someone could hire someone else who treats customers so meanly. I shouldn’t have paid for such unpleasant treatment, but I am not one who can stand up for myself. I ended up having HALF as much ice cream as I would’ve if I had gotten the two scoops and had still paid the same amount. Never going back to that place. Quite possibly never going to another baskin Robbins because if they allow people of this nature to serve customers, I can’t imagine what other...

Came here late at night, no other customers, for two ice creams. Ordered my first item, then the clerk cut me off and told me to pull up. Then I went to the window and tried to order my second item, an ice cream without chocolate, and he said the didn't have that flavor. I named several others and again, they didn't have them. I asked him to tell me which flavors they did have without chocolate and he said only strawberry and vanilla. I asked him to please check and he said he was sure the rest had chocolate. He was too lazy to check when no other customers there. Horrible service and I...

So my door dash delivers from this location. And I order at least once a week. Now every single time I order they always mess it up. They always mess up one of the flavors, and absolutely never give me my toppings. I handle it with Doordash but every time I try to call to ask them what happened and why they don't read my order right they refuse to answer the phone. They need new staff. Because apparently the ones they have on the night crew are...