The Home Depot — Local services in Bartlett

Completely ignorant. Majority of the staff is very condescending and arrogant. The so called manager that worked the afternoon shift has completely no people skills and is very condescending. I don't know where you find these people but perhaps you should offer them some training on how they should interact with customers. I run a multi million dollar operation and if one of my managers ever interacted with a client in that manner would be at the least demoted, written up, and required to attend training in order to keep is job/career. This is my first experience ever with a store not price matching or honoring an online special. Everyone is about customer retention. This guy came up not even introducing himself and provided no explanation as to why he will not match the online price other than "No, its an online special so you need to buy it online". When I asked him why because other stores do price matching all the time he replied " he is not other stores". The manager replied in this manor because he lacks the knowledge to explain in a professional manner. Not to mention first of all you never get into someones face or comfort zone and also its a bad idea when you smell like you just ate an ash tray. Completely unprofessional! There is not reason not to match the online price if I wasted my dam time looking for part numbers to prove they are in store. What do you have associates for to run up and down the aisles, laugh and joke. Isn't it the managers job to make sure the associates are doing there jobs? Why is it so hard to find help in a store that is over 50,000...

My experience at this location will likely prevent me from going to it again. My parents and I drove from the Carol Stream location to Bartlett because they didn't have any kitchen cabinet expert in Carol Stream that day. The drive was about 20 minutes and we then waited another 15 minutes just to run into an expert that decided the products that Home Depot sells are too expensive for my family and I. I told her that we needed an estimate for a kitchen rebuild and she started by asking me if I had done any shopping around. I told her we had stopped by Menards nothing else. She right away assumed we where looking for lesser quality and cost. Saying the cabinets with Home Depot are 4 times more....making an awful lot of assumptions. I was shoked she then added that ordering them with her would take a lot longer than Menards. We never gave her a budget or anything. She just assumed it would be too much and it was not worth her time to help us.My parents and I walked out feeling emberassed that she would make assumptions like that. We drove to Lowes in Carol Stream where we ended up buying our cabinets,sink and appliances. The person did not make any assumptions he made the design and explained how the quality is better than Menards. 15k sale could have been Home Depot's if their reps didn't assume things just by how clients look. My dad owns a landscaping company and he was wearing his work clothes I was going after the gym so maybe that is why she thought we could not afford it not the way to...

Love this location as the staff is always friendly and they usually have what my husband or i are looking for with our home renovations. My only complaint would be to do your homework if you are doing a home project yourself and run into an issue you can't achieve yourself. My husband has done a complete tear down of our basement. The issue came about when we ordered custom windows from Home Depots biggest competitor thinking he would be able to do them. Well, worried about possible water damage if done wrong, my husband went to Home Depot an asked if they could do window installation adding in where the windows where purchased from. There worker had said it wouldn't be a problem and set us up for someone to come out and give an estimate. We waited a few days and the estimator was here no more than 5 minutes stating they don't install those windows. My guess is due to it being from there competitor. Complete waste of time and seeing as we have a baby on the way our time is ticking and is the sole purpose for redoing our basement and putting in a bathroom/tub. Luckily another business came in, saw we had no drywall, saw the brand of windows and said the installation is going to be extremely easy due to the bare basement and materials. We will still use Home Depot for other installations when the time comes but note to self, make sure the protect material comes from Home Depot as they have no problem turning down...