Palace Pizza Highland City — Restaurant in Bartow

Editing to add response to owners response: I am not reviewing the wrong location. Highland city palace pizza in the plaza by the publix right next to the dairy queen. This IS the restaurant we order from. I guess the other younger guy isn't the son (we thought he was) but regardless of whether he is the son or not, my review still stands as this IS the correct location.

We used to love this place, ordering every week usually multiple times a week and always with large orders. The owner (the dad) is amazing, and we can always tell when he makes our food vs. someone else. However, we have noticed since the owners son took over (we still see the owner (the dad) every now and again but now it seems to mostly be the son who is in and making food - at least around dinnertime anyway) the quality and correctness of the food and our orders has gone downhill drastically. Our receipts are always right (so it isn't the people entering in our order), but the food is wrong. We always get charged for things we ask for but then when we get home after picking it up the order is wrong (example asking for a small pepperoni and large cheese but getting a small cheese and large cheese no pepperoni at all) the last 3 or 4 times we've ordered something has been wrong with our food and when we call about it, the people answering the phone are very nice but the men in the background when asked about it usually seem upset over us calling about THEIR mistake. Sad to say it, because like I said this used to be our go-to, but after multiple incorrect orders (and the irritation we seem to be met with when calling or going back in about the issues - to the point where, this last time we didn't even bother to call or go back) has us looking for...

It was a Friday night, the kind where the week's stress clung to me like a damp towel. I was too tired to cook, and the thought of another mundane takeout option felt utterly deflating. Then, a friend mentioned Palace Pizza. "You have to try their meatballs," she'd insisted, her eyes practically sparkling. Skeptical but desperate, I placed an order, adding a stromboli on a whim. When the delivery arrived, the aroma alone was enough to lift my spirits. The stromboli was a golden-brown masterpiece, its crust hinting at the cheesy, savory goodness within. But then I opened the container of meatballs. Oh. My. Goodness. These weren't your average, run-of-the-mill spheres of ground meat swimming in a bland sauce. These were plump, juicy orbs, each one bursting with a rich, herby flavor that spoke of care and quality. The sauce, a vibrant, tangy tomato concoction, clung lovingly to each meatball, a testament to its slow simmer. Each bite of the stromboli was a delightful explosion of melted cheese, savory meats, and perfectly seasoned dough. But those meatballs? They were the stars of the show. They were so good, in fact, that I found myself savoring each one, making little contented noises that surprised even me. By the time I finished, that Friday night gloom had completely vanished, replaced by a warm, happy contentment. Palace Pizza didn't just deliver food; they delivered a little slice of culinary heaven. Trust me, you need to experience their exquisite meatballs and incredible stromboli for yourself. You...

Ordered a pizza last night and told them I would arrive about 9 pm to get it. Arrived and the business was closed. Both Pizza Palace and Slice their third party online ordering company refuse to issue a refund saying each other are responsible for authorization of a refund. I'm reporting both companies to the Better Business Bureau and the State Attorney General s Office for fraudulent business practices. They took my order, my money and said my arrival time was fine, yet went ahead and closed anyway. I know many seem to think their words don't matter. But when a business verbally says they are going to do something and take money, it is considered a verbal contract. I own a small business and would never treat my customers this way or commit fraud like this. I know what time I got there and I also know I called you ahead of time and the phone person said I had time to make it. The fact that Slice is taking orders so close to your closing time should also be a concern to you. But regardless, you were not there at 9:05 pm when I arrived, after saying you would be. You were closed. Slice has decided to take their own action on this matter and refund the money. I'm sorry but telling the truth is not defamation nor is threatening your customers because of their bad experience with your business "good...