Denny's — Restaurant in Bastrop

Granted everything is new and I understand there is a learning curve, BUT, We waited on a table for 25 minutes with tables sitting empty. We were seated and waited 15 minutes before a waiter came to take our drink orders..... we didn't get any drinks he just took our order. He came back 10 minutes later to take our food order we reminded him we had not received our drinks yet. Another 20 minute wait, still no drinks. Now there were staff EVERYWHERE but no one seemed to be waiting on customers. We finally got our food , then our drinks. The food was good, no complaints there. But it just seems that being new the staff should have been way more concerned about customers instead of chatting among themselves and totally ignoring the people they were hired to serve. I was disappointed. I want this place to succeed but something really needs to change and soon. I'm going to wait about a month and give them another chance to get their feet on the ground and hopefully get their priorities in line. UPDATE: I gave them another chance, I was looking forward to changing my review to help out a local establishment. I went in on Thursday night with my wife and four grandsons after a very long road trip. We were going to stop and eat in Austin on the way through but decided to try to help out our local Denny's with some business. We walked in at 10:45pm and waited on a table. About 1/3 of the tables were empty. The greeter eventually came and informed us it would be about a 20 minute wait because they only had one server. 20 minute wait, 4 hungry young grand kids, one server, NO Thanks! I tried. I've got to stay with a one star rating. OK, THIRD TIMES A CHARM! We went back on Friday morning about 10:00 am. The place was really full but there was one available table and we were taken straight to it. Our Server was Lauren. She took our drink orders right away , brought our drinks and took our food orders and stayed very attentive to our needs throughout. Refills on drinks were plentiful . The food was really good. Everything was great, from the time we walked in the door until the time we left. This is how it should be, thanks Lauren you just changed my previous rating from a one to five stars, Great job, keep up the good work, it is appreciated. Good job...

Well. I can start with the view of our server she seemed very stressed and from my view she seemed to be very frazzled. Some of her comments between her and her coworkers about time she's getting off. I understand that we all have lives, but as a server should always keep a smile, have a good personality when you are in front of customers, all personal issues or challenges should be kept to themselves. Another server came to our table (it was just my son and myself) who brought our food. She had asked if there was anything else we needed I had asked for syrup and salt (for my eggs). Our original server brought us my syrup I requested but no salt. So I asked again but she was already gone. I can't really say how long we waited, but it was more than 10 minutes, no other sever came to check on us, no one bothered to even recognize that we'd be sitting for quite a bit. Finally after while the original server came back and brought our check. My eggs by this time are cold, never touched, and I felt bad for leaving them, but who eats cold sunny side up eggs?? At check out I let the host know that I never got to eat my eggs because I didn't what I had asked for. The original server comes to me and tells the host she needs to get the manager involved. All the server kept repeating was I'm sorry but I was busy counting my drawl, I told its fine but she continued to tell me her "story " on what had happened. I get it, you get busy, handling more than one customer, but if your busy you need to communicate with team mates and just say, "hey i gotta count my drawl, i still got this family here can you keep an eye on them??" That would have been ideal, having to wait so long with a 7 yr does not make our visit pleasant when hes ready to leave and so am I. Instead of telling me why, this happen, a simple, "I'm sorry for the inconvenience, let me get the manager and we will get this taken care of." Straight to the point and simple, hearing an excuse doesn't make me feel good about coming back if there's no teamwork or any communication between their staff. I enjoy my time at Dennys but that experience makes me not want to come back...

Originally, i listed this franchise as a 4 star review. Clean, polite, well decorated, easy access from the highway, well maintained, and typically a small crowd. But they cant seem to get an order right to save their lives.

We live local, and we work nights, so it was a blessing for us when we heard we were getting a Denny's. Not partial one way or the other between IHOP or Denny's, but i really wanted this place to succeed. I pretty much LOVE breakfast, and it's hard to find a place that will make a decent meal at 3 or 4am in a small town where the stoplights flash after midnight. I wish i could say it was just a few, fluke incidents, but it's not. And it took us discussing if it was worth even going back here for me to decide to change my review.

We frequent this establishment often, but we finally decided to call it quits, as out of the nearly 20 times we've stopped here, they've only ever gotten our order entirely correct once. Usually only small stuff, but it's every time. Like ordering biscuits and gravy, and it comes out without the gravy... Or ordering a sizzling skillet....that comes out cold. We even had a waitress forget to put our order into the computer and we had to flag her down to remind her we still hadnt gotten our food almost an hour later... With only 3 active tables in the whole restaurant (ours included). The list goes on, and those are only the grievances we bothered to remember. And it's not like our orders are complex or hard to get right. We don't make outrageous requests or anything. But when i ask for an omelet with no mushrooms and get back an omelet with no ham and extra mushrooms, I'm usually not happy... (Mostly bc i now have no ham). Or ask for just bacon and get sausage links instead, that are also pink in the middle, I'm usually not a happy camper.

I get businesses have bad days, and workers get lazy or complacent, but a couple bad trips dont define a business. We can brush that off. However, a dozen or more screw ups on different days, at varying times, across a span of several months, and different servers/cooks, and they only get it right ONCE...? Yeah, that can...