Wendy's — Restaurant in Bastrop

Generally service and food is decent at this location. Tonight's experience not so much.... I ordered 2 # 1 meals, and an order of 6 piece nuggets. I was informed they only had small drinks, and was ok with this. When I got to the window, the girl making the drinks had soda running all down the sides of each cup. She went to dry them with a paper napkin and I asked that she wet the napkin. Her face clearly expressed how she was feeling due to my request. 2 other girls came to the window to inform me they only had 5 nuggets vs the 6 I had ordered. They offered me spicy nuggets and I declined. I asked they credit me back and they looked dumbfounded. I then explained I was already paying full price for 2 combo meals that I was given small drinks for, and I would simply like my nuggets credited back, and I didn't want the 5 piece nuggets or the spicy nuggets they were offering me. The first girl who made the filthy drinks then came to the window, slammed it in my face and proceeded to go into a tantrum. I couldn't hear her words but several kitchen staff suddenly came out, looking through the window at me. A young man opened the window to inform me he was the manager and asked about the situation. I explained he needed to get his employee under control, and asked for a full refund, as I hadn't received any food by this time. He looked confused as to how to refund my order, shut the window, and another young man came up. The 2nd young man opened his wallet, and gave me cash for my order. The young lady who caused such a commotion and was terribly rude should be let go. I'll definitely be letting their corporate office...

I made a simple order. I ordered two of the number ones, a kids burger meal , a large fry, and an avocado southwest. I requested no cheese and add bacon on my first number one and no vegetables on the second. I get to the window, receive my food, and park to eat. The kids meal was made perfectly. We moved on to find the avocado southwest salad and we didn’t even receive that meal. Then we moved on to our number one meal which came with cheese which we requested to have none of. Then we moved on to our next number one meal which they loaded with vegetables. Upset with this we go inside to fix things. We state the order and they bring the receipt. As we’re trying to explain what’s wrong and what they did wrong the manager continues to interrupt and insist that we don’t know how to order. Someone then brings a meal from the back and says it was ours when it wasn’t. After trying to explain things and being interrupted and things being handled very unprofessionally by staff we just ask for a refund. The manager brings the money and rudely sets it on the counter and continues to tell us how to order right. This is not the first time something like this has happened. This Wendy’s location is not something I would recommend to others. Not with this...

We went through the drive-thru and placed the order. There was one person in front of us they barely pulled up to the window to pay they were there about 30 seconds and the lady made them pull up as if they were busy....We were the only 2 cars there! Thought It was weird and was like wow.... they made them go and there's nobody here so then we pulled up to pay they make us pull up and park by the tree. They do that so they don't get in trouble for taking there sweet time ...they need to actually do their job right cuase we are not supposed to be parking everywhere else that isn't the DRIVE THRU! It's a drive-thru we're supposed to get our food through the window and ESPECIALLY if there was nobody there. And then when that lady brought us our food she just gave it to us so fast didn't even put our condiments or the stuff that we asked for in there. When you could tell she was even mad that she had to walk outside instead of being on her phone in the window like she was! You got one job and you can't even put effort into it will not be going back there! Please do your job right at what about your hair and hanging out at work and on Facebook . Please do better Wendy's when hiring...