Dunkin' — Restaurant in Batavia Township

Bad location.

Been here a few times with not great experiences but my visit today is worth sitting down and noting my grievances.

Went to the drive through and was sitting there for a few minutes before someone finally cued up. Placed my order and went to the window, large coffee and turkey sausage and cheese.

Waited several minutes before an employee asked if the sandwich had bacon on it. What? You don't know the order? The ingredients are in the name.

Wait a few more minutes and get the sandwich. It has Swiss cheese not American. Not sure if they didn't have the proper cheese or they didn't care. Either way it's not the sandwich I ordered.

Wait a few more minutes before I get my coffee. The employee comes to the window with a cup of coffee and 2 sandwiches that I didn't order. The employee hands me the coffee. There's no receipt on the coffee so I don't know if this is mine. I begin to ask "is this coffee for me or-" the employee cuts me off and says "it's the coffee". Without looking at me.

Wrong order, delayed response, unjustifiable wait, emplpyee attitude, no receipt to prove anything is mine, overpriced sandwiches,...

This is my second most frequented Dunkin' since it's so close to my house. Sunday morning at 6:45, you'd think they'd be able to move the customers in the drive thru efficiently. Not so. The weekend morning crew here is terrible. I ordered a large hot coffee, caramel and cream. Seems simple, no? Unfortunately not. By the time 20 minutes had passed, I was finally at the window. The two folks in front of me had very small orders...I counted three employees in there, and the dining room was empty. The cashier was nice and offered the coffee to me for free, which was great, until I tasted the coffee he handed me. It was black. No cream, and no caramel. I would have turned around and gone back but the line was horrendous at that point. Be wary of this location on weekends! During the week, they're great -- hence why they got two stars instead of one. To Management: you need to better train your weekend crew, or identify the problem employees and staff more competent folks during these times. Love you guys...

Just so the customers know what goes on behind the scenes I worked at this Dunkin donuts locations and during the time I've read up on labor laws and all that and found out all of Dunkin donuts corporations break them on a daily we've been told by our manager she would hit us, deduct pay, take money out of our checks, not allowing breaks, threatening to fire people for needing to miss work for family emergencies and even better hiring people having them on the schedule with no days just to do a wrongful termination. Not to mention the amount of health violations that go on in a given day is immensely high nothing is properly cleaned and the machines used in here are cleaned maybe once a month if that. For those of you who love the hot food our ovens are cleaned once every 2 months because night shift is understaffed and doesn't have the time to do it but enjoy your 10 hour old donuts and bacteria and carcinogenic...