Chick-fil-A — Restaurant in Baton Rouge

It was not very busy when I arrived-- a young woman was training a taller gentleman; she seemed very annoyed with him and didn't look up from her phone very often. We tried to get her attention, but she continued to walk past our car regardless of our efforts to speak to her with our window down. I wanted to order a regular deluxe meal with American cheese and extra tomato, and I was rung up for a spicy deluxe (at the window) and told to pull around. When I looked at my receipt, I realized it had been entered into the system incorrectly (my order wasn't repeated back to me, and I trusted the sweet girl who took my order). When my food was brought to my car, I made them aware of the mistake and apologized for not informing them sooner. The gentleman who brought my food seemed visibly annoyed and snatched the receipt from my friend's hand before walking away abruptly. My new sandwich was made wrong (with NO tomatoes, when I paid for extra? Maybe they were being petty; I have no clue) because, once again, they didn't ask for clarification. I paid for everything in full and received a card for a free dessert, but I am extremely dissatisfied with the attitude I witnessed tonight. I've worked at CFA before, and what I experienced did not include core values or behavioral expectations. I feel bad for the gentleman who was in training outside. CFA always gets my orders right, but after spending money and wasting 30 minutes of my time, I am left extremely...

I went in to order food and i want to start off by saying the team provided excellent customer service upon me leaving the store another customer followed me to my vehicle and began to harrass me i wanted to call the police but my phone was going dead the customer was preventing me from driving off and cussing at me so i tried to go inside tge restaurant to ask for help preferably the police in the process of doing that the team leader came out and asled us both to leave mind you im 7 months pregnant and i was the one being harassed i feel like i was discriminated against because if i were a yt women the whole situation would have been handled differently even while i was trying to leave out the team leader witnessed the customer cussing and walking up to my truck i felt very unsafe and corey teem the store manager should have handled this differently i wanted to stay and call yhe police to make a report but the team leader made me feel very unwelcome led and along with the customer harassing me in the presence of the team leader witnessed who asked me to leave it seemed like a loose loose situation the manager is very racist and i felt completely humiliated never have i ever had a bad experience but if you eat here please make sure you have protection if you are black they automatically think because of your skin color you are THE PROBLEM...

Chick-fil-A prides itself on their excellent customer service, including speedy service, consistent quality, and the always endearing "my pleasure" response when you thank any employee. This location is no exception. In spite of its location on a continuously gridlocked chokepoint among several of the city's central thoroughfares, their drive-through line moves more quickly than any fast food in town (a testament to their principle of speedy service). The food is always hot and good, and orders are rarely ever incorrect. The smiling team behind the drive through window operate together like clockworks, tirelessly turning orders out to a drive through line that is literally never empty, except on Sundays (closed) and maybe during hurricanes.

The new curbside pickup through their app is a covid blessing, since (pro-tip!) it is always faster than the drive through.

The only downside to this location is their poorly designed parking lot and drive through entrance, which has only one entrance/exit, where cars block the main driveway into the larger shopping center, and where cars back up into the street.

This Chick-fil-A needs to do something about their parking lot and drive through situation, because it's a real problem, and their driving customers aren't managing it...