Taco Bell — Restaurant in Battle Creek

We stopped in the lobby for lunch. Did not receive the correct food , which we didn't make a big deal about because it wasn't a Big deal to us. The issue we had problem with was the older gentleman at the register. When we needed help with a spilled drink (that we did try to pick up ourselves but failed with the cheap thin napkins provided). First he ignores my son who tried to ask for help while I stayed with the spill to make sure no one tripped. Then when I switched with my son after 5 minutes , I told him we had a spill and he sighed and yelled at someone in the back that there was a spill. He didn't say anything to me. so I walked back and waited. After 5 more minutes of my son standing by the spill to prevent falls, I went back up to ask for a wet floor sign so we could we leave. The man was just chatting and laughing with another employee so I thought he may have forgotten so I reminded him. He was abrasive and rude, saying he was only one person and he would do it when he could (there was.no line, and he was just chatting and laughing with Another employee). Now, I am a patient person, and was probably nicer than I could have been in the situation but I explained we had been waiting for at least a wet floor sign so we could leave , and that I would do it myself if I had to. So he tosses the sign to me. As I said , I am patient, and I do understand the stresses of working in retail and fast food, I Have been there myself. But we did not deserve the kind of disrespect and rudeness that we received that day, especially after attempting to clean it ourselves And then waiting patiently for 10 minutes. I was going to speak with a manager but decided not to. I really wish I did stay and speak with them, because of even after a week, I am remembering how it felt and Realizing this unkind and rude behavior should be corrected. We will not be returning to this particular taco Bell due to this situation. I know it doesn't hurt the company that we don't, but I won't subject myself or my kids to that behavior again. I hope that man has a better day and learns not to take out whatever frustrations he has...

We placed a takeout order inside Taco Bell, and when we got home to East Leroy, we realized the chips were missing—even though we paid for them. The nacho cheese was included, but without the chips, it was unusable. Since we rarely visit Taco Bell and live 40 minutes round-trip from the location, I called to ask whether I should bring the entire order back to ensure the rest of the food wouldn’t get cold during the drive.

The woman I spoke with said she would replace only the chips and made it clear she had no intention of replacing the full order or addressing the inconvenience. There was no concern expressed about the food going cold or the fact that we had to drive all the way back for an item we paid for and didn’t receive.

I understand this post won’t change the minds of Taco Bell fans, but I’m sharing it in hopes that a manager will review this situation, reconsider the current protocol, and implement changes that reflect basic customer care. I’ve never encountered such indifference toward a customer’s time, experience, or the integrity of their meal. And unfortunately, we didn’t have chips at home to make use...

I went through the drive-through this evening and ordered a crunch wrap supreme, and a black bean crunch wrap with NO cheese and a couple of bean burritos. Upon driving away I look at my order and I got a crunch wrap with maybe a teaspoon of beef, and lettuce, and a crunch wrap with no black bean and CHEESE. And bean burritos that were 70% tortilla with a small amount of bean. After going back into the restaurant to at least get the black bean crunch wrap fixed I was told “ we are out of black beans” so you just decided for me that I was going to get a cheese wrap and not tell me instead of telling me when I ordered that you did not have black beans? Was also told you had no potatos, and no Baja blast… I am understanding of inventory issues but to give me some random order just because is completely unacceptable! Will never come this...