KAY Jewelers — Local services in Battle Creek

I went to Kays September 17th to get my prong on my ring fixed. It was taking her a minute and she had her co worker look at it too.

I said, "I am in no way arguing, I'm legitimately asking, if we can see the bent prong with the naked eye, why are you looking at it under the microscope?"

She explained that there was a black spot and they were double checking to make sure the diamond wasn't cracked.

I said, "Well I can tell you there is a black speck in it and an air bubble. I had my ring 10 minutes and told my husband, "Wow, this is a great clarity diamond I'm glad there's an air bubble and a black speck or I'd think it was a fake diamond!"

She smiled and said it was good quality. Then her co worker came over and said, "Ya it's chipped." Then she turned and looked at me and said, "So when we send it in to get fixed what they'll do is try to find a diamond with the exact same color and clarity and if they can't, they'll upgrade the diamond on us."

I stood there for a moment and tears started to flow. They said, "Are you okay? I know it's emotional." I sobbed and said, "I thought I was just getting it fixed so I didn't lose the diamond. It never entered my mind that I'd be saying goodbye to the diamond I said yes to."

When I tell you that Miss Natalie and Miss Saylor at Kay Jewelers in Battle Creek were good, that's an understatement. They treated me like an old friend. They offered me tissues to which I said, "Girls, I'm a cryer. If you don't think I got a grandma hanky right here...." Then I pulled out my hanky. I said, "I'll be okay. I just need to cry and process. I used to be embarrassed that I cry when I'm too upset, too angry, too happy, too filled with joy....but then I found out that people who cry like that process emotions quickly and are very self aware. I also don't hold grudges and get over things quickly. Saylor smiled and said, "You're an Empath." I said, "Yes mam I am."

Then Natalie said, "There's an expensive option if you want to do it. We can save the broken diamond and give it to you. But you would have to pay to replace the stone with another 5/8 diamond. I said, "I thought it was 1/3?!" She said, "No mam. It's over 1/2 it's a 5/8." I said, "Well good job 25 year old Don!" Then I laughed and said, "His mom was with him." We all laughed.

I explained that they say if you make it past the 7 year mark that you'll stay married and next month will be 7 years. I also said that I have a friend who had a house fire and one by one parts of their old life went away. Their house, their car etc. I told them that my husband although he knew Jesus, didn't dedicate his life until the day before Chloe was born. He is the head of our household and we have a different marriage now. The old one is gone. As I fought back tears over this diamond I said, "You know I'd accept a ring pop if it meant I got to stay married to him. But the fact that we have stuck it out and been through so many things, I feel like God is trying to reward us with a new ring. It's about the covenant we made before God. I don't even need a ring. I'll probably pout the rest of the day and maybe some tomorrow. But I'll be fine. We have 3 beautiful and healthy girls and asked fantastic marriage. I'll be fine.

They said that was one of the sweetest ways to look at it. It wasn't until after I left that I realized I witnessed to them. What of all this happened just to plant a seed?

As I left though they warned me it could take a month but maybe sooner. I said, "I'd put money on it that it'll be back by October 14th. That's our anniversary." They both smiled and said, "I bet you're right."

They thanked me for being patient and I thanked them for being kind and understanding.

Guess what, it was done by my anniversary! Thank you again for...

I recently went shopping at Kay Jewelers in Battle Creek, for a diamond ring for my wife. I wanted to surprise her on our 46th anniversary. The only problem was I knew nothing about diamond rings. Fortunately, I met Natilly. When I entered the store, Natilly immediately stepped up and ask if she could help me. She was very young, I wondered if she really knew anything about diamonds. I was about to find out. She was very outgoing and not the least bit pushy. She truly wanted to help me. She even called me Sir. I was impressed with her manners and her easy going approach. With each piece I looked at, she shared intricate facts about the stone setting and the ring. She was a wealth of knowledge. I was amazed that such a young girl knew so much about diamonds. She was very objective, telling me the positives and negatives of each piece I looked at. She set up a profile account for me and we ended up putting 6 rings on file for my wife to choose from. Natilly made what I thought would be a difficult experience one of the most pleasant shopping experiences I've ever had. I explained that I wanted to surprise my wife and she even went along with my plans. When I brought my wife to the store, Natilly treated her like a VIP. We ended up buying a diamond ring and a companion ring to go along with it. I can't say enough how much I appreciated Natilly's assistance and the whole Kay experience. Kay is fortunate to have her as a team member. I highly recommend Kay jewelers for quality, value and above all, the excellent service I received. Posted by...

One star is gracious for my husband and mine's experience here.

The short version is we ended up requesting a refund on a layaway. The lady helping us (who I believe was named Elaine) said okay and started to do whatever is necessary in the system to initiate that transaction. She then told us that she didn't know how to do refunds and would have to have someone else process the refund for us. The store was slightly busy so there was no available associate, that could work the system, to refund us our payment. Elaine then spoke to the other associate on the floor, a Morgan, and let us know when that Morgan was done with her customer, Morgan would help us. Elaine then went off to help another customer. At this point we were getting upset. Morgan finished with her customer and then instead of coming to process our refund, greeted another customer and started working with them. My husband sees this and looks at me. I tell him I have no problem cancelling the entire thing. This ring is only an object and we can find something as good or better somewhere else. After another fifteen minutes or so, James comes back out and immediately starts working on our refund. I assume Elaine had told him as he did not say anything to us at that time. My husband tells James we want to be refunded the entire amount and cancel the layaway. James says okay and less than three minutes later we have a receipt for the refund. It amazes me that it took three employees to erase a sell and...