BIGGBY COFFEE — Restaurant in Battle Creek

Went through the drive through was very articulate about my order, drive though employee even repeated it back. I got to the window to get my drink, and it was made all wrong. I asked for sweat cream foam, and the normal things that came on it with two pumps of mellow. I brought the drink back into the restaurant, and told them it was wrong. The young lady with the blonde hair, ( not allowed to know her name per employees) with short shorts on and a t shirt on told me that I need to try it and became aggressive with me because I told her it was wrong; and why would I need to take a drink of it when I know how I receive my drink? She kept forcing me to try it; I said this is whipped topping and it did not have the proper texture or flavor to it. She again tried to force it on me, sorry again this is not what I paid for. She then snatched it from the counter “ I WILL REMAKE IT” then preceded to confront me many times about how my drink was to be made; I’m not sure how many time I need to tell this person who now is wanting to be very aggressive with her tone. It’s fairly simple you didn’t listen the first five times I had told you what I wanted; and yet continue to fight with a customer.

The professionalism is not appropriate, and if she can’t conduct herself in a manner which her job is required she should no longer work in that establishment. To treat customers like this, it’s very shameful.

So to the girl at the drive though window on Thursday 13th on Becky; you need to learn to respect your customers; and work on your character in general. Rude, and nasty behavior is unacceptable in any...

I always come to this biggby and pretty much always have a good experience. But today I went thru the drive thru because my best friend (izzy) was working and I had ordered like three drinks and I had asked the older blonde women if izzy was here bc she usually gives me a small discount because i’m pretty much family to her, she gives me a dirty look and turns around and says “the manager said the discount is for family only” meanwhile they didn’t even have a manager there and I didn’t really care because I go to biggby 3-4 times a week and pay full price so it’s not I was just coming for cheaper drinks. She was very rude to me and kept looking at me funny and every time she is working she is not friendly, then my friend told me she had said “she needs to fix her attitude!” like excuse me? she was the one with an attitude all over me asking to see MY friend. Moral of the what i’m saying is I love biggby and everyone is always so sweet and workable besides this old miserable lady!!! I talked to other people who go to this location and they say the same thing she’s is just rude her tone...

entered in the store voicing how we could not find the fall items on the menu the worker at the register waited until the girls asked if they had fall items and she said yes them stared off into space then we asked where and she waited a good minute to point us to a banner on the wall on the other side of the shop. We ordered paid then in the middle of them making our drinks they told us they did not have pumpkin flavors available 🙃 so they let us pick out other drinks they wrote down. They then asked us after we were waiting a good 10 mins what drinks we wanted because though i thought they wrote them down they did not then they informed me they did not make sure it equalled what i paid so they got about 10 cents from me for no reason. While waiting the the other worker missed a drive through customer as well. Idk not the best experience they both seemed high 😂 which idk not judging but the response time was for sure altered. Most likely will not be returning to...