Cinnabon — Restaurant in Beachwood

I love cinnabon the food is amazing. I give them two stars because the service wasn't that great. While ordering my cinnabon 😋 I politely asked if they could cut it in half. The polite woman at the register said sure, she was abruptly interrupted by the woman getting my cinnabon and she rudely said "we aren't allowed to cut them for customers, that's what the plastic knives are for" 🤷🏽‍♀️ that was new to me because I get them cut all the time. I pleasantly took my cinnabon to the plastic knives and cut it myself, while cutting it she stared at me which was quite unsettling😕 her delivery was wrong and her customer service a little off. 🤔 Great cinnabon... Terrible service from that one associate... Maybe she was having...

Walked up to place an order and the lil girl at the register did not greet me because she was too busy finishing her text. Finally makes eye contact with me- again without saying anything so I proceed with my order. She states they don’t have any milk when ordering my drink so she points to the top row of drinks available and so I ask for a drink that’s in the row that she pointed to. The lil girl then starts laughing as if I’m inconveniencing her and says “I just told you we don’t have milk” even though she pointed to the drinks in the top row. Very poor...

The worst service I've every experienced in my lifetime. Unsure what process they use to hire people but a basic mental health screening should be one. Working in the public is not for everyone! This employee (Elana) is creating a dangerous environment in a very upscale place to shop. It seems hey coworkers were very intimidated and scared of her to. I will never visit this location again. I hope Beachwood Place Mall see's that this is a reflection on them as well and support the shopping experience they...