Asian Chao — Restaurant in Beachwood

I grew up going to the Asian Chao at Richmond Mall. The owner served the food and he always filled the containers for me and the other poor, hungover lifeguards while on our break from Lyndhurst Pool. The meals were $3-5 back then (2006-2013) and they were beyond delicious. As Richmond Mall’s visitation rapidly crumbled, the guy hung on longer that anyone could have imagined. He used to go to the bank my mom worked at and everyone there loved him - a true staple of the community. When he retired and moved away, so went the Asian Chao. I’ll occasionally go to the Chao at Beachwood Mall, but year after year the portions got smaller, the food got more expensive, and less delicious. Today, I felt the hunger for Chao and that beautiful flavor of friends, family and the inevitable coma-like nap I would get to take afterword. They hurt me today. $11 for a laughable portion of garbage. Orange chicken, burnt. Bourbon chicken, dry. Noodles, flavorless. I won’t let the Beachwood Mall Asian Chao take those memories from me. Won’t eat here again (jk probably will next year and will hate myself for it). I suggest you avoid it at all costs. Don’t let their swill tarnish the good Asian Chao name. They should be ashamed, but I’m sure they won’t be. RIP the Chao of the old days… (photo of the moment I opened my meal today, dropped my fork, and...

On July 2, I ate at there Beachwood Place Mall location.

First of all, all the servers and the food prep staff wore their masks UNDER their nose.

Second, except for the young man at the register (who did wear his mask correctly), all the servers were downright nasty to every customer. They tried to give smaller portions to people who order more expensive options, and they slopped all the food on top of each other in the box. By the way, the boxes are appreciably smaller than they were before the pandemic, and the prices are higher.

Third, the food tasted blah at best. It was merely warm, and every item tasted the same. The noodles were overdone and gummy.

All in all, Asian Chao needs to take lessons from Panda Express for how to run a fast food Chinese restaurant from training their people to...

I used to love eating here. However, what kind of take out establishment doesn't offer their customers bags to take their food with them?? The first time it happened they said they just ran out and told me to ask another restaurant for a bag. They wanted me to ask their competitor for something as essential as a utensil. That's ridiculous. I ended up carring two orders to my car in the parking lot. Over the course of a few months they've never gotten bags back. They keep lying by saying they've run out. What kind of establishment can't afford bags? Thank goodness a Panda Express opened down the street. You've lost...