Southern Sweets Ice Cream & Sandwich Shop — Restaurant in Beaufort

IMPORTANT READ not a paid review TL;DR

Great ice cream, really expensive and always an issue with missing ingredients or charging the wrong price for the wrong size.

Myself and my Girlfriend have gone here 3 times over the past couple months and I will say this:

They have some of the best ice cream we have ever had. HOWEVER, the first time we came we were met by someone starting their first shift ever so admittedly the staff was busy training her so service took a while, can not blame them for that. I ordered a sundae and they said they can’t make it because they are out of that ice cream, mind you we showed up less than an hour after opening. A few minutes after paying they began to realize they were out of the ingredients for the compromised item what we ordered, so they substituted with other ingredients without informing us and still charged full price. I know this because I could hear them whispering about 2 feet in front of me. Not a big issue, just bad service. Nice kids, obviously their first job.

Second visit, we decided to give it another chance because the ice cream is actually very good. Despite giving time for them to iron out some service kinks, the exact same issues were there the second time. Didn’t have the ingredients for either item we ordered, had to settle for the incomplete item for full price. A little ridiculous but again, not a huge issue.

Third visit is what blew my mind. We have ordered the same thing every time, medium sundaes. This time there was 2 new employees I have never seen. Both young kids. After ordering our items (2 medium 3 scoop sundaes for $18. Ridiculous btw). It took about 3 minutes for them to even start looking for our ingredients. A few minutes pass and they whisper to eachother right in front of us:

“do you know how to make either of these things”

“No”

“Ok.” both look at the menu with ingredients clearly listed

“We are out of that”

They proceed to make the ice cream for us but this time not only did it have missing ingredients, it was also two sizes smaller than what a medium was the last two visits, yet still $18 for two single scoops of ice cream.

After the kid handed my girlfriend hers, she asked him if that was the right size because it was significantly smaller than the same order we always get. He said it was the right size. Obviously he was wrong so I picked up the medium sized cup they have labeled and on display that says on it “medium, 3 scoops.” He said “oh. Well I was told this is our medium.” That’s interesting because the display has the size I always get, the menu even said medium is 3 scoops because it costs $9.

So in conclusion: They refused to remake the proper size, STILL was missing the ingredients required to make the sundae, and charged full price. We got 1/3 of the ice cream we usually get which totaled one scoop for each of us for $18.

The place is obviously a bunch of high school kids working their first job which I have no issue with. As somebody with a background and food service, I will tell you, you should never have an inexperienced employee on shift without a shift manager or an experienced employee to sort out issues like this. You have multiple employees admitting to not knowing what it takes to make the items, on top of not knowing they are completely out of the items before charging you full price for them and then refusing refunds or compensation. Getting sizes wrong, getting ingredients wrong, and not compensating is pretty unprofessional and inconvenient, especially when I’m paying $18 for a third of the normal amount.

Good ice...

We always stop by for ice cream and or hot dogs when in town (which is often) staff is always nice & good service. I have never had a disappointing visit till this past weekend. Granted it is Water Festival week, shop was very busy, I ordered the hot dog that has a chow chow like relish (don't remember the exact name) to keep it simple, I asked for chili, slaw & cheese on the side. When I received my meal, the chili was literally barely a milkshake spoon size, the cheese didn't cover half of the hot dog, when I asked the server for additional chili/cheese as this amount didn't cover one bite she stated it was their policy to provide the amounts served and "what do you want me to do" she reluctantly provided another spoonful of chili but no cheese. Family members were a bit upset as it took 45 minutes to get our food, milkshake & ice cream. Again it was Water Festival weekend, shop was busy. But the nonchalant attitude when asking for at least half a serving size of chili/cheese that could be tasted on the hot dog was very disappointing. When you want a good hot dog and you know where to go for one and then don't have the serving sizes that you normally get and then you get the nonchalant response it is highly...

Nutty-less buddy I wanted to like this little ice cream parlor so bad. I love finding quant little local spots when i travel. I’ve been here a few times over the course of the last few days. For the latest visit, when i walked in there were dirty food baskets on the bar top. But there were no customers sitting at the bar. They clearly had bad sitting there for a while. The food prep area was in disarray. There were open containers scattered about and food still on the cutting boards. There were 2 young ladies working. One of the employees must have been new and didn’t know what she was doing. The other was doing everything else while directing the other on how to make the different ice cream orders as they came in. A few families came in and clearly overwhelmed the 2 staff members. It appears as though the layout of the prep area is not conducive or efficient. The members were walking back and forth finding ingredients for the Sundays. I feel they were understaffed and the one lacked knowledge and/or proper training. The ladies were polite and apologized for the long waits. So...