Taco Bell — Restaurant in Beaufort

We are vacationing in Beaufort and placed an online order for 6 people in my family. We drove 15 minutes to pick up our order and the lady said she did not see our order. This was around 11 pm. We took screenshots of our order that successfully was placed on our end and showed her our bank statement where we were charged for the food. She said she didn't have it and advised to go cancel the order in the app and try again. Well obviously I'm not going to do that and be double charged (that would have been $65). She said the same exact thing to the customer behind us. I have ordered Taco Bell online too many times to count and this has never happened! I could be wrong, but I wonder if the employees just didn't want to make our food at 11pm (they are supposed to stay open until 1am). Now I have a charge on my bank statement that hopefully will be credited back toy account and no food! It was too late to order pizza by that point so we went home and made sandwiches. The girl should have made our food when we showed her our proof of purchase. You don't send customers away like that! I DO NOT recommend this Taco Bell!!!...

Very slow service. It took 18 minutes after we ordered to get our plain jane tacos.

Okay, it's 5 years later. 2nd time we've tried them this year. This time it was 41 minutes between order and food. You HAVE TO order at the kiosk, and if paying with cash then go up to the cashier. Waited at the counter 15 minutes, no one ever came to the till. Sat down to wait, figuring they get paid when they call our order. Nope, waited another 10-15 minutes, he went to the counter and flagged down one of the cooks, who told him no your order doesn't get in line until you pay. Should have said forget it and gone elsewhere. 15 more minutes, he got up again and asked where our food was. Got the manager over, she looked at the receipt and said you just ordered it 15 minutes ago. No ma'am, that's when we actually got to pay it. She gave a not-so-nice look, looked at the computer and loudly said well your order is being made now. No I'm sorry, no sir/ma'am, no please thank/you, just an attitude. At least the food was hot and...

Now Taco Bell is fast food I don’t expect much from it so when I went there the first night I wasn’t going to leave a review after sitting in the drive through waiting to order for 20 minutes because the guy didn’t know what planet he was on. However then I came back two days later order my food on the app and set it to pickup from the drive through. Well I go to pick it up and wait probably five minutes to tell them my name because they still don’t know how to work a drive through even when there is myself and one other person, but they tell me they are out of cheese and cannot make my order. They tell me since I used the app contact them on the app for a refund so I did. Well here I am two days after that finally getting a response, and how do they fix it? “Oh we are so sorry you spent $15 but here is a $5 off coupon I hope this makes things right.” Can someone explain how that makes sense? Me neither. Terrible service, terrible customer support, and mediocre food but we already knew that...