Butler Chrysler Dodge Jeep — Local services in Beaufort

I was visiting Beaufort, SC when my 2500 diesel went into red line regen. I called and spoke with a service coordinator, Debbie. I drove my truck in as instructed and waited 4.5 hours for her to respond. All the while, my truck had been scanned and parked in the service lot. I have never in my life met such a person who thinks so highly of their self as this service coordinator. She patted herself on the back and talked about how great she was in the service department and how she has been to all of the diesel tech schools. She touted her knowledge and ability in her job as well. While waiting, she came to another customer and told him his truck was fixed. The customer asked if a certain procedure was performed on his truck at which time Debbie looked at the paperwork and said the technician forgot to do that and that his truck would have to go back into the shop. I do not call that efficiency! I rented a car to get home which is 5 hours from Beaufort. On the way home, I made a phone call to the parts department to find out what parts were ordered for the repair of my truck. Parts would not tell me as they wanted me to talk to Debbie who again is the most unprofessional, egotistical, and extremely overbearing person I've ever met. It is also worth noting that my local dealership made several phone calls specifically to Debbie and never received a return call. That is not true customer service! Sometime later I received the phone call from Debbie but she would not send me the information via text for the parts that were supposedly ordered. She then blamed the parts department for not ordering the parts and stated that there was only one set of the parts in the region. However, she knows how to manipulate the system and find parts when nobody else can so she would work on it. One week later I drove back to Beaufort to pick up my truck and paid $4,300 for the replacement of a catalytic converter and a sensor and oil change and fuel filter change. Only one fuel filter was changed as the other one was supposedly stripped by the last dealership that did service on my truck. And the tires had not been rotated until I reminded her of my request for that to be done. I drove my truck less than 200 miles and it is now going into regen again. I called the dealership this morning and spoke to the all-knowing Debbie who asked if the truck had been rescanned. When I told her I was in town she started backpedaling and said she did not know when my truck would be able to be scanned but to get it to them. When I asked specific questions to Debbie, I feel like I'm talking to a politician as I get the song and dance routine and also get the finger pointing to somebody else. Debbie never takes blame for her failure(s). I will use them if I need to in the future but I have no desire whatsoever to use Butler Ram and Jeep or refer anybody to their business. Here's what I would like to see happen, somebody from management call me and tell me that they will put my truck to the front of the line and they will get me roadworthy by fixing the very issue that I spent $4,300 on. Do I think that will happen? I doubt I will hear from Butler!

Update...I received a phone call from a gentleman from the Butler family dealerships. I stand corrected from my...

Took my wife’s car in on August 13, 2023 for the tire sensors and to re-program an ABS module I had installed on a 2013 dodge journey. I did some research prior and there was an ABS recall however it had reportedly already been performed. We received a call from the dealership stating that the ABS module that I had installed would not and could not be programmed to the vehicle. We approved for them to go ahead with repairing the car, they also stated that with the repair that was needed the car was not safe to drive. We approved the repair to the ABS system . We received a call stating that the part for our car was unavailable anywhere and that it would have to be manufactured, part arrivle date, March 2024. We understood that it would take some time however 7 months was a long time for our car to sit at there dealership waiting, in the meantime we had to purchase another vehicle to drive as we waited on the part and repair to be completed, our service representative was extremely helpful and did all that she could I am sure to try and expedite the part and repair. The part did finally arrive at the end of March 2024, we received a call that they were trying to get the car in to do the repair however the battery was dead and would need to be replaced, we approved a battery replacement. They then contacted us and advised that our vehicle was ready for pick-up. I asked for an invoice to be sent to me and when I received the invoice I was not only shocked but I was also angry. The invoice indicated that a key was added, neither my wife nor I received any indication that they needed a key as we had dropped off a key fob when we left the vehicle, we had a spare at home with the indicated key that was needed however we never received a call asking if we did, they just made a key and added it to the bill, there was also a 49.95 charge for Brake fluid, I understand they are running a business but I just hope that for that amount they flushed and replaced all the brake fluid. If not they have one heck of a profit margin on that fluid, and there is no indication on the invoice that they did do a brake fluid flush. They did stick to there guns and make us pay for the unauthorized key as well as an additional $ 2900 approx. for the ABS module repair, after researching some things it also appears that all parts are marked above MSRP, with the exception of the battery. We will not revisit this dealership and we will never own another...

I have nothing against the Butler family. They have provided great service in certain areas of business since I have lived here. What I am disappointed with is the absolute awful service at Butler Chrysler Dodge Jeep, mainly in the service department. I have a 1995 Dodge Ram 2500, with a minor transmission issue. I am a mechanic, I have several ASE Certs, and I had a pretty good idea that the solenoid was sticking or something was wrong with the Front Pump. When I brought it in for service, I explained the symptoms and I told them what I thought it was. Three hours later, I received a phone call from a extremely rude Service Advisor and the only thing she would tell me is that The transmission was shot, and I would need a new one for around $6,200. First off, I knew that this was not correct considering I had been driving this truck for quite some time with these symptoms. I went to go pick up the truck, and on my receipt, the technician put "The transmission is shot because of a leak." Well guess what bud, there is no leak. Nor is the transmission shot. Secondly, how in the world does it take three hours to find a small leak that doesn't even exist? Finally, I also know that it does not cost $6,200 for a new transmission nor does it cost that much to rebuild that transmission. I called a buddy of mine and he immediately told me that this dealership had some pretty awful reviews, were notorious for scamming people, and had poor customer service. So i took my business somewhere else to New River Auto Mall Dodge Chrysler Jeep. And like i Guessed, It was a stuck solenoid. So, I don't know if the technicians are inexperienced, or if they were trying to scam me; but the conclusion is that they misdiagnosed my truck, they tried to scam me, and they were quite rude about it. Also the fact that I am a technician with under two years experience and I was able to diagnose my own truck better than a Chrysler Master Tech is pathetic. Once again, nothing against the Butler Family, but I am quite disappointed with my experience with the Service department and will not be taking any of my personal vehicles there ever again. Oh and one last thing, a sales associate also told my girlfriend that she was not allowed to look at cars on the front lot, and yes this was during normal...