Chick-fil-A — Restaurant in Beaumont

Oh, Chick-fil-A, how I love thee! The food is fantastic! The staff is genuinely happy to see you. They have a super-efficient drive-thru if you need it.

This was my first visit to this particular location. All those things you come to expect from Chick-fil-A were true here as well: the food, the people, the efficiency. Our food was actually ready before we left the register, so the person who was tasked with bringing it to our table met us at the register.

I was trying to use my Chick-fil-A app for the first time, so I took a little longer than I should have leaving the register. I couldn't get my app to pay for my order even though I had linked it to my debit card. The girl who waited on me wasn't sure why it wasn't working either. Finally, a manager asked me if I added funds to my account. Huh? No. I hadn't. I didn't realize it didn't come out of my bank account. So, next time I'll know to add funds before I go. Since we don't have a Chick-fil-A yet in Buffalo, I don't want to leave a bunch of money just sitting there.

My husband and I were talking, enjoying our meal, when a Chick-fil-A worker came by to check on us. We told her we were doing great and the food was perfect. Then she got really chatty with us. I mean, over-the-top chatty. She began asking personal questions about our work and where we live, and then she started telling us about her college major, her mom, her mom's job, her dad, her dad's job, etc. I left there knowing a lot about this girl. I think it's great that workers stop by to check on you, but when it gets to the point that you can't have a conversation with your table mates because the worker is dominating the conversation, it's a bit much.

If I lived in Beaumont, I'd be searching out a different location in case this girl were working again, or I'd hit the drive-thru instead of dining in. But since I'm just here for a short time, I won't let that stop me from a delicious chicken sandwich and those unbeatable...

I hate to post this because I usually love this Chick-fil-A, but this trip was a terrible experience. My husband and I ordered two meals and a quart of ice dream with chocolate syrup in the drive through. When we got to the window a few minutes later, they tried to give us an ice dream cone. The young man who took our order had entered the wrong item by mistake. Not a problem - or rather it shouldn't have been. We sat at the window for 15 entire minutes as they delivered order after order to customers behind us but continued to pass on our problem to the next person without fixing it. What the Team Members didn't know was that my cat had just died in my arms on the way to the emergency vet, and we were too sad to cook after driving back home without her. All I wanted was a large amount of ice cream to cry into, but none of the team members took the time to even attempt to fix our order instead of delivering the orders that went out without problems after ours. Fifteen. Entire. Minutes. The final straw was that when someone finally stopped to help us because we'd been sitting at the window for so long, rather than just give us the correct item and apologize for the wait and mistake, they made sure to take even more of our time as I cried in the passenger seat so that they could refund us and recharge us for the slightly more expensive price. Chick-fil-A, we hope that extra three dollars was worth it. I couldn't even eat the ice cream when I got home. I was so sad. Please train your Team Members. You never know what someone is going through or the day they are having. We were too shocked at our loss to demand attention from the employees, and we should not have had to anyways. Despite all of the times I have had great service from this Chick-fil-A, the feeling of sitting there being ignored by Team Member after Team Member while I mourned the sudden, traumatic loss of my pet will be the memory that stops me...

Outstanding Service and Great Food – Especially Thanks to Brody!

I had a fantastic experience at Chick-fil-A recently, and I want to give a special shoutout to Brody, one of the new trainees. From the moment I went through the Drive-Thru, Brody stood out with his genuinely kind attitude, bright smile, and excellent customer service. He was extremely helpful and made the whole visit feel warm and welcoming.

A few days later, I came back and sure enough, Brody greeted me with the same level of enthusiasm and professionalism. It's clear that he's a hardworking young man who takes pride in what he does. I truly hope he keeps up the great work!

As for the restaurant itself, the atmosphere was brilliant. The only minor issue was the noise coming from the kids’ play area, it was a bit loud and could be heard even in the drive-thru. But honestly, it ended up being more entertaining than bothersome. At one point, a kid slid down and shouted at the top of his lungs. It made me laugh more than anything.

Now onto the food, absolutely a 10/10 across the board. The fries, chicken strips, sandwich, soda, and ice cream were all delicious. If I had one small suggestion, it would be to add a little more salt to the fries. Other than that, everything was perfect.

All in all, this visit was a reminder of why Chick-fil-A is a favorite for many. But what truly made my experience special was Brody’s outstanding attitude and service. Keep it up, Brody, you’re doing...