Chipotle Mexican Grill — Restaurant in Beaumont

The Chipotle in Beaumont has to be one of the very worst ones in the nation. The food is so inconsistent that you can almost call it consistently random, but the service is quite abysmal. (And that might be a generous description.)

I love Chipotle and eat it quite regularly (usually once a week), despite but the Beaumont Chipotle putting its best effort forth to persuade me to quit eating here. As someone who visits as frequently as I do, you would think I would get a "Hello!" or a "Nice to see you again" every once in a while, but instead, I am almost always met with a cold apathy you would associate with robots.

As I said, the level of execution with which the food is prepared varies greatly. Some times it's great, some times it's very mediocre, and it can be anywhere in between other times. But the real horror of this location is the service, or lack thereof. I already mentioned the entirely unfriendly demeanor of the staff, but there is also a gross lack of urgency among the staff. I cannot tell you how many times I have been at this Chipotle with a line eight or ten deep, and there will only be one or two employees preparing customer orders while the rest are cleaning or doing other things that seemingly could wait until the line has been processed more.

Beyond that, the employees often make mistakes in preparing my burritos, even though I am very clear about what I want on them. I usually get asked what kind of rice and beans and protein I want on my burrito while the tortilla is warming, but when I do I almost always have to repeat what kind of beans and meat I want even though I just said it. During my most recent visit, I was getting a burrito for myself and a bowl for my wife; upon being asked if I wanted veggies or queso, I clearly replied that I wanted veggies on both, no queso on either. However, the employee immediately started putting queso on my wife's bowl. I also had said that I wanted chicken on both, but while I was telling the employee in the second station/position what things my wife wanted her bowl finished with, they failed to put chicken on my burrito. As I was focusing on making sure my wife's bowl was prepared correctly, I missed this error being made. However, when I was handed my receipt (actually I had to reach across to grab it as the employee had walked away as soon as ringing up my order), I noticed that I was charged for a veggie burrito. Thinking that was odd, I opened my burrito up to discover that it did not have any chicken. I then went back to the counter to remedy to error, and the employee's reply to me saying that "this is supposed to be chicken burrito" was simply, "they're the same price." Um, okay; well, that's hardly the point; I want a chicken burrito. Furthermore, after handing the employee my open burrito and stating that I was fine with the chicken just being added and the burrito re-rolled, I was basically ignored for a couple of minutes until I noticed that they were remaking my burrito (and incorrectly at that--the extra rice and veggies were not on it until I pointed out that I had asked for extra rice and veggies). If I had known they were going to just throw away my original burrito, I would have just asked for the chicken in a to-go cup or something; I definitely did not want to waste all that food from my original burrito. However, the very unresponsive employees at this location did not give any feedback or communicate anything with me (including a "sorry for that mistake; we'll correct it right away"), so I had no idea what was going on until I observed them remaking the burrito.

Again, I love Chipotle, but the Beaumont location has to be one the absolute worst in the company.

UPDATE: So apparently when you post a negative review on Google, you get a standardized reply from Chipotle to contact them on their website. Here's my counteroffer: just use what I took the time to post on here to...

My very first experience here today was terrible. My friend that’s recovering from the hospital asked me to order for them and myself because they couldn’t do a pick up order which I would rather do since I’ve never been and I did not know how to correctly pronounce some of the items and with my anxiety I didn’t want to hold the long line up so I asked the nice younger guy could I show him what they picked on the chipotle website so I would not get it wrong because I already started off wrong saying a bowl instead of a burrito. The older white man walked up and said no, I needed to read it to them because they can’t see that off of my phone but the younger guy was reading just fine as he caught the fact I asked for a bowl but they wanted a burrito. He made me feel so bad for not knowing things the consistent customers most likely know. And since they made me read it myself I got my friend order wrong and did not even order for myself because I didn’t want to go through that again. I am a business owner of a bakery so I understand customers can be rude and how much hard work is done from the workers, but I was very respectful as I carry myself and my business and everywhere I go. But it is unbelievable the service I received. If a customer came to me saying could I go off of my website (which they have) to order their desserts I’d be happy to help them. I will not be returning to any chipotle ever again especially if that’s how they treat new customers or people not accustomed to the food they serve. I control my anxiety very well with me being in the food industry, but that definitely made me want to cry how bad he embarrassed me...

This place was suggested to me by a client. I had been coming for the past 2 months and encountered a rude cashier named Zeke tonight. His co-worker was busy so I informed him I had Carne Asada and he stated "I don't trust customers!" I informed him that sounded unprofessional and could have been stated another way and he looked me in my eyes and said with more emphasis "I DON'T TRUST CUSTOMERS"! I repeated my statement and he ignored me while instructing me on how to insert my payment. I asked him his name and he ignored me, I asked again and he stated "Zeke" while smirking (not even sure if that is his real name). As I was leaving I saw him speaking to a female co-worker right behind him and they both looked up and laughed. While I can understand his need to verify my order with his co-worker for authenticity, his verbiage was totally unnecessary and unwarranted. I was there the previous night and when the cashier tallied up my order, it was at least $2 dollars less than it usually is and I informed him that something was not right because I normally pay more. I then asked him what he charged me for and he said "Steak." I told him "No I had Carne Asada not regular steak." The cashier stated "dang you could have got away with that" and I said "not in GOD's eyes." Since the young man thought it was funny to talk to a customer like that, perhaps a little more training could assist him with what he says to or in front of...