Ashley Store + Outlet — Local services in Beaumont

It's a year later, and I still hate this place. This is a doozie of a review, so strap in. We bought a living room set a year ago during the memorial day "sale". Loveseat, couch, accent chair, coffee table, 2 side tables, and an ottoman. Grand total was around $3200 with their warranty tacked on and the delivery fee. Was happy with the Synchrony financing terms at 5 years, no interest. Furniture needed to be delivered to their warehouse before we received it. Fast forward a week and I'm showing a friend the furniture we purchased on Ashley Furniture's website. The chair, couch, love seat, and coffee table are deeply discounted on the website a week later. To the tune of about $1100. I call them up and the assistant manager couldn't help me over the phone, but told me the manager would be in at 10 am in the morning and I could come up there to address it. In the interim, I contacted Ashley Furniture corporate. That was a dead end. The Beaumont location is a franchise, so I'm pretty much at their mercy at this point. The next morning I show up to the showroom at 10 am sharp. The manager isn't in yet. Alrighty, I'll wait around. 20 minutes go by, still no manager and all the staff can tell me is she's on her way with no ETA. She finally rolls in at 1050, appearing annoyed that she has to deal with a dissatisfied customer. I'll hit the high points here: She can't much the entire discounted price, because they have a margin they can't deviate from. She can't match the financing terms with the new adjusted price, because it doesn't meet the minimum purchase (it did on Ashley Furniture online for 5 years). They can't consistently keep up with the online prices because they would be "changing their prices all the time". I get to the point where I decide I'm just going to cancel the entire order, since I haven't taken delivery yet, and just order it online through Ashley. She's not cool with this. In order to compromise, I tell her to just remove the $300 warranty, and that would get it closer to my target monthly payment with the "new" financing terms at 3 years. Well, apparently the warranty is something they really try and sell. She tells me the warranty is 10% of the total cost and all of a sudden the warranty cost has come down. Was she going to bother to adjust the warranty cost beforehand? I dunno. Sketchy. I finally leave with new financing terms and new pricing on my furniture. It'll be delivered in a week. She seemed annoyed the entire time and put out that she was having to match online prices for the same company. To a consumer, Ashley Furniture is Ashley Furniture, regardless if it's a franchise or an online retailer. Also, come to find out, whoever owns Howell's, operates the Ashley franchise. When we looked at Howell's, the salesperson recommended we avoid Ashley Furniture because they're furniture sucks. Unfortunately, Howell's style isn't great if you're in your 20s and not into Country Chic. We wanted something a little more modern and we found the styles we liked at Ashley. Furniture is delivered, we love it. Until 3 months later, I'm scooting the tiny ottoman across the carpet with my foot and hear a crunch. Flip it over and the wood bracket is completely broken from the legs. It's covered by manufacturer warranty, but that's sketchy as hell too. It involved me texting pictures of the damage to a warehouse employee's personal number. At first they were going to just put a new wood brace on the bottom but I said no, no, no. SIX weeks go by before the replacement comes in. Fast forward another 3 months and wouldn't you know it, the ottoman breaks AGAIN. I go through the process once again and tell them I don't want this ottoman anymore, I'll just get a different one. Of course, they don't make anything close. I basically have to walk this guy through checking inventory at other warehouses to see if we can find the one I'm looking for. He sucked. I had to pay the difference. Like their style, that's the only reason for 2 stars, but the store is...

I was happy with my experience with until it came time to deal with the warehouse. I ordered furniture on February 22nd and today is April 5th and I am receiving another partial delivery of furniture today. I cannot move into my new home, because the bedroom set they delivered three weeks ago was missing pieces of the bed frame. The delivery driver was apologetic and took notes of any deficiencies. (missing knobs on wardrobe and bedside table) I spoke with Michael at the warehouse earlier this week, Monday, to remind him that I still needed the complete bed frame and knobs, with the bed frame parts being most important. He said he wasn’t aware and stated that he would look into it and get it taken care of. Fast forward to Thursday where Michael calls to confirm delivery and I mention bedframe and knobs, essentially nothing was “taken care of” throughout the week. This morning, another partial delivery day, Michael calls to say that their warehouse manager is at fault for the bed frame parts missing and that he, Michael, is going to “take care of it.” The issue with that, is the parts Michael says he will order, since his manager is apparently incompetent, have, like everything from Ashley Furniture Homestore, a two to three week lead time.

In summary, I have paid out approximately $8000 to Ashely Furniture Homestore and it is six weeks later without complete fullfillment of my order and it is at best, if Michael’s manager doesn’t interfere, another threee weeks until this will be resolved.

The other furniture/mattress stores and appliance stores I dealt with were less expensive and have all fulfilled my...

This review is for the Beaumont store and Ms. Nicole and Ms. Aracely Cruz. I called and talked to Ms. Nicole to see if they had a particular item in store that I wanted to see in person. It was 5:45 and I wouldn’t be able to make it that evening, but could come in the next day. Ms. Nicole wouldn’t be in the next day, but told me to come in and talk to Ms. Cruz. They graciously offered me an extension of their One-Day Sale on top of their Black Friday Sale if I made it in the next day. I went in looking for a sectional with very specific requirements- I have two cats, 4 dogs, a lot of little kids that come around with grimy hands etc. and we live on property with livestock. I needed a very durable material and specific layout. I had visited a different location before my phone call and been told about The Gaucho seeming to meet my requirements, which they had on the floor. Ms. Aracely was very accommodating and had a great personality with laid back and humorous but professional manner (as they all did!). We explored options they had in store (I’m also in a time crunch!) and she was VERY patient with me. I couldn’t make a decision at the moment and wanted my husband to also help me with the decision. I brought him back with me that evening, and we ended up walking out of there with a COMPLETELY different set than what I had already put together (I couldn’t quite sell him in the Gaucho:’/ ) we closed the store down and they stayed positive and gracious the entire time. Thank you to the team involved and especially...