La-Z-Boy Home Furnishings & Décor — Local services in Beaumont

Was 5 stars on store, but lazboy itself is receiving 1 ... after a year and half the footrest has started coming unsewed, but the warranty only covers rips and tears. Manufacturers warranty, which is the sewing part, is only for a year. On cloth, I could understand, but leather is different. Then, the girl who's over the warranty department for this area is rude and disrespectful. The brand is not what it used to be.

Post when purchased: What a great store and wonderful people! Sadly, I stopped here last after 7 days of buying and returning furniture that we didn't like once we got it home. From now on, this is our only stop! Mr Mark Wienshienk drew the short straw and got to be our go to guy. Sorry Mr Mark, but I did warn you! We are picky. If we are going to spend hard earned money we want it to be exactly what we want. This is the only place that exceeded our expectations. Quality and price! Our issue became choosing ONE! There are so many great options! Thank you La-Z-Boy for being everything a furniture store should be. Thank you Mr Mark for putting up with us. The Ingram's couldn't...

As long as they get your money they'll tell you whatever they can to make a sale. Our sales rep assured us that our furniture would be delivered in 6 weeks, but it could be as soon as 4. When he had us sign the paperwork, it said 10 to 12 weeks and he assured us that that was just in case of natural disasters and crazy things that might happen, but that isn't really ever the case, so don't worry at all, he said. I'm 8 weeks out and get a text message with a delivery time, a time that is while I will be gone picking up my children from school, and i've talked to 3 people and no one is willing to try to work with me on the time. It's just how the route is, there's nothing we can do except reschedule for another day. (Which they only come to our area one day per week) very poor and inconsiderate customer service. They do not inform you of ANY of this during the sale. They made it sound like we would be in contacted with someone to have some say so in our delivery schedule. I'm very disappointed. 0/10 do...

They would not discount their chairs, even though I have to wait up to 3 months (unknown delivery), to get one. I did not like finding out there is only a 1 year labor warranty on the chair. And, the chairs are framed on OSB, which is junk. But, my wife wanted them, so I bought them against my better thoughts. So, I brought the chairs home. The foot rest would not lock out every time. I thought there was a burr or something and would start working. After about week or so it would still not lock up. I called them and they told me I had a week after I got it to report it, and I was several days past that, so it would cost me $100 to fix it and they would cover the parts. That is pretty sorry. And when I turned it upside down to look at it, I saw they used wafer board to frame it. That junk doesn't even burn good. Lazy Boy is not the company now that they built their reputation on. I suggest Flex Steel if you have to buy...