Cake, Hope, & Love — Restaurant in Beavercreek

The cupcakes are the only reason I gave this business more than 1 star.

My daughter's birthday party is on the 27th. Knowing how popular Cake, Hope, Love is, I decided to go as soon as the holidays were over on Jan 2. I used fb messenger to confirm store hours and went in to place an order for my daughter's birthday cake.

Nothing fancy, just a 6in cake with white frosting, maybe some pink. The lady who helped me mentioned she was the one who was in charge of fb messenger and had spoken with me earlier. She checked her calendar and said they were not booked and started writing my order on a blank page and mentioned that the cake was needed on a Monday, but she could have it ready by Saturday for pickup because they are closed on Mondays. She assured me they put enough buttercream in their cakes that they stay moist for a couple days. Not ideal, but the cupcakes are good so I said that was fine.

I also wanted to place an order of cookies. I showed her an example of what I wanted. Just a dozen cookies, half in the shape of a 1 and the other half whatever she thought would be best, a heart a star, monogrammed, whatever.. I also asked what other treats and desserts her bakery had to offer because I would like to order more for the party. She suggested chocolate covered strawberries and a few other items. All sounded wonderful. She took my name, number and email and said she would send me a list of items and prices so I could choose. I happily bought some cupcakes and left.

By the next week she hadn't sent me anything so I sent her a message on FB. I know people are busy and with the beginning of the year was sure it had just slipped her mind. Sure enough she said she had forgotten and would send me the list. 3 days later I checked in again but have not heard from her since. It has been 2 weeks since I visited the bakery and a week since I last messaged her. She has even refused to "check" my message on FB messenger, as you can see when your messages have been read. So obviously she just has it in her inbox unopened. Whether she knows it's me or not at this point is irrelevant. To not check your business messages is poor professionalism, bad business management and inadequate customer service.

During all this time, she has updated her fb page multiple times a day. Now she has posted that all of January is booked, so I'm pretty sure she just filled in my slot, because I haven't been able to order anything and therefore haven't paid anything and we all know how stickler she is about paying at the time of booking.

I've attached pictures below of our fb messenges and a picture of the lady who "assisted" me.

They make good stuff, but based on recent reviews it seems that what happened to me is not entirely unusual and she likes to "Ghost" clients she doesn't want for whatever reason. It's up to you as customers whether you would still like to take the gamble on your special occasion but, I will not be returning.

Dorothy Lane Market also makes delicious cakes so that's where I'll be ordering from now on. I will miss the cupcakes but I definitely won't miss...

Do not waste your time with this bakery!!! Seven mess ups! Seven!!!

Went for wedding consult. Sent an email mentioning a SECRET grooms cake. Stated in the email that it was a surprise. Lady popped her head out while my mom, husband and I were there talking all about how she was a huge fan of the idea for his cake. Surprise ruined!

Ordered my gender reveal cake a month or two in advanced. When I went to drop off the ultrasound results I had already paid in full. I went in and they had absolutely no clue about my order. No apologies or taking the blame. They still made the cake and cupcakes but honestly the cake looked rushed.

I sent a message through Facebook asking if they could do a lion king themed cake. This was about 4 months in advanced. She said she could and loved the idea. When I asked for a price and gave the date of the baby shower I never got a reply back. Nothing at all.

I had a c section and was not allowed to drive and I called and placed an order over the phone for girl scout cookie cupcakes. The owner said they were super busy, which I completely understand. But she told me she had enough for my order and was going to set them to the side. My friend was going to pick them up for me. 10 minutes later a gentleman from the bakery calls to tell me it would be another 20 minutes because they were missing some of the cupcakes I ordered. I was fine with that and informed my friend. When she got there the owner told her that I was told I would have to get my cupcakes the next day as they did not have them. I had gave them my payment info and everything! I was told they were reserved!. I called back and the owner said she would deliver my order the following day.

They never delivered my cupcakes I ordered as promised. The next day the owner explained that there was some issue with the person who handled the deliveries. She gave me a credit for a free 1/2 dozen.

I ordered my Harry Potter week cupcakes and pumpkin pasties. 8 cupcakes in total and 2 pumpkin pasties. 6 of the cupcakes were free from the credit I was given. Pick up was 8-29. My aunt passed away the night prior and it slipped my mind. But I went to their FB page and saw a video where we were supposed to receive a message and email when our order wa ready for pick up since their parking is limited. I never received anything. The owner told me she would make my order the following week.

The following Saturday I go to pick up my order. The lady I spoke with said they had just finished making them when I called for pickup. That could not be true as they were all dry and sandy feeling!! I am certain they just held my cupcakes for a week as they tasted old. Also they could not make the pumpkin pasties because they didn't have the pastry dough so they would give me a partial credit.

That is the last time I give this place a chance. I was so excited for these desserts. I am on a diet and this was my splurge. They aren't even edible!!!! Do not waste your time with...

I placed an order in May for a "baby shark" theme smash cake and 2 dozen cupcakes to match in funfetti for pick-up on Saturday, July 6th. A couple of weeks before the event, I emailed to confirm the pick-up date and time - 1st email: no response, 2nd email: no response, 3rd email: no response, 4th email: no response. I called the week of and confirmed the order and pick-up time for exactly 11am, emphasizing that the party was soon after that so I needed it to be ready, the order was read back off to me and they confirmed that it would be ready. I showed up at exactly 11am and the gate was locked. Phone was answered the second time I called; they didn't have their key and had to go find a key from another business close by. I make it inside, Rachel grabs the cake and sits it on the counter in front of me. Immediately I notice a large bug crawling on one of the toppers. She yanks the topper off (messing up the frosting on the top of the cake), flicks the bug off and then asks what I want her to do with it. The person that makes the topper isn't there, so there's nothing they can do about it. His name was also crooked on the cake and the shark was missing the black pupil in one eye. Then they tell me the cupcakes aren't ready - they have to finish them up. By this time it's like 11:15 and I need to get to my child's party to set-up everything. They bring out the cupcakes and they are definitely not what I ordered. 10 cupcakes are chocolate, 14 are vanilla (who orders cupcakes like that? so hap-hazard). There are small dollops of white frosting on top and a pinch of sprinkles - consistency was way off, on some the cake stopped half way up the wrapper on others it leveled at the top. All while Rachel is telling me that she doesn't know what happened because she didn't work on my order and that she would let the owners know and they would reach out to me. I didn't have time to deal with straightening out all the issues with my order as I had my son's 1st birthday party to attend. I sent a quick message to the owners on Facebook stating that Rachel told me she would let them know the numerous issues with my order and gave them a contact number to reach out to me. I sent that on Saturday as I pulled out of their parking lot. The business has since added multiple posts to social media accounts, but have not reached out to me. I do not recommend this business. If you want to take your chances on popping in and picking up a cupcake or other dessert from their counter that is already made, go ahead - but that was the same counter my cake was sitting on that had a bug crawling on the topper. I would never place an order for an event like a wedding or important birthday, they just don't have...