Chipotle Mexican Grill — Restaurant in Beaverton

I have given this location many, many chances to achieve at least a level of "striving toward mediocrity", but today was the final straw, I will not be ordering from this location again. Ever.

I ordered a salad - thinking to myself "it's a salad ... how can you fnck that up?" When you imagine a "salad," what is the primary constituent piece of that makes up that imagined entree? Hint: It's leafy, it's green, and it's what makes a salad a "salad."

Well, my "salad" from Chipotle missed on even the most basic requirement of what comprises a "salad." This was basically a bowl of rice, beans, and a scattering of what appeared to be dried-out chicken that was more akin to shoe leather than anything resembling "chicken."

On top of completely missing the mark of building a salad, the presentation was as poor as poor can be (and please understand - I'm giving full latitude here for the context of this being a "fast-food" level of presentation). It appeared someone set the bowl on the far side of the restaurant, and then flung the ingredients at it from a 30 ft minimum distance, afterwards scraping up what landed on the floor back into the bowl.

Disgusting, sub-par, and ultimately - inedible. Don't waste your time or money here. The franchisee needs to address this quality problem immediately, as I stated in my opening paragraph, this isn't a one-time issue - I've given this location many chances to meet even a minimal expectation, and they have absolutely failed every time. Seems the one thing that they are adept at is: hitting what most folks would consider to be rock-bottom, and then picking up a shovel and...

Procede with caution when ordering from this location through the Chipotle app. They have messed up my order about 15 times in the last few months. I wish I could say this is an exageration but unfortuantely it's not. I know you probably are wondering why I even bother anymore, but the food is good & I try to remember that they are busy & most likely get a lot of online orders due to COVID, on top of the walk-in customers, so I'm sure it is chaotic trying to get the orders out. However, with that said I highly suggest that this store please double-check the to-go orders before putting them on the shelf. I can't even count how many times I've ordered chips & queso only to find that there is no queso in the bag. Or last night when I placed a large order of chips & queso & recieved guacamole instead. (Most people would be overjoyed but I can't stand avocado). If it's not one thing it's always another. No fajita veggies even tho I ordered them. Wrong kind of salsa, or no salsa. The other day I recieved no lettuce and no sour cream when it specially shows I ordered them. I hate to be a 'Karen' considering I know what it's like to work in the food industry & feel rushed & over-worked. But in my experience I would rather get the customers order right the first time & have it take a few seconds longer so we don't end up with an unhappy customer & another free meal given away for the mess-up. As convienient as the app is, I will probably just plan on going there directly & ordering in person, because I feel like that is the only way I will not be disapointed over & over again and will feel confidence about my order...

Think the app is more convenient? Think again. The food – if and when you get it – is good, but it’s hardly worth the hassle. Chipotle has proven themselves to be a miserable and likely decaying casualty of their own app. Unless you are hovering over the server, dont expect to get what you ordered.

Today, for the fourth time in a row, they have failed to deliver what was ordered. No small feat – think about that – four separate orders, and not one of them were correct. One time, only one bag (clearly marked “Bag 2 of 2” on the receipt) arrived, containing three bags of chips (we ordered two). On another, chips were missing, then a tortilla, then a bowl.

It cannot be that hard to fulfill an order - Its printed ON THE RECEIPT!

And, then to top it off, the delivery person just leaves it on the steps to the front door – apparently all that effort was expended failing to get the order correct, and climbing the other two stairs is tough (there are five) so you can ring the doorbell. Not everyone sits at their door for the 40 minutes it takes for them to devise a way to short the order.

Recourse?

Good luck. The “customer service” on the website is an automated idiot, which by all accounts is at least more responsive than store management. Of course, Chipotle makes it so difficult to get a correction that by the time a real human answers, requiring you to repeat everything you told the robot, nearly an hour has passed.

No wonder this location has a 3.3/5 rating. It's generous. Try harder.

Bump.

So we tried again. And predictably, they failed. Again. They probably run about 20% on getting the...