Sushi Hana — Restaurant in Beaverton

This restaurant seems like a prime candidate for a show like Kitchen Nightmares; the place (and the surly staff) need an overhaul.

A young friend was eager to show us this place, which he remembered from years past, but quickly realized it had changed. From the moment we walked in for dinner, we felt unwelcome. We were shown to a booth where the seats were cracked. One wall had remnants of something (a menu board?) that had been taken down. We opted to order from the menu, as the dishes on the conveyor belt looked old and unappealing, as if they had been there awhile. Some were uncovered completely. Some looked dried out and yellowed. One little plate had an enormous fruit fly crawling on the edge. We saw nothing replaced or taken away during our entire meal.

The food we did get was okay, although nothing special. They only had one variety of tea on offer. During our meal we saw a couple children poking at the dishes going by on the conveyor belt; then we looked up and saw some hanging shades just thick with dust, suspended directly over the food. (See photo.) Ugh.

No one ever came by to ask us how things were, or if there was anything else we wanted. None of the staff seemed happy to be there. The hostess basically ignored us when we were ready for our bill. We had to wave several times, and at one point she raised her hand back at us, as if to say "cool your jets!" and continued doing what she was doing (and chatting to others) before finally deigning to come to our table. (I've subsequently read other online reviews recounting similar observations.)

Our friend, who had so eagerly looked forward to sharing this place with us, was mortified. With so many other sushi places nearby, including the wonderful Shoten on Walker Road, we...

This is a conveyor belt type of sushi restaurant. For those not familiar with the concept, you sit at the "bar" and a conveyor belt with plates with sushi on them winds around in front of all the seats. Each patron gets charged by the color of each plate they choose. If the item is normally a roll, each plate contains about four or five pieces.

I don't have a problem with the idea -- it's not my favorite, though. To begin with, there's not much stopping others from choosing a plate and changing their minds and replacing it. Some of the plates are covered, but not all. Also, I enjoy the interaction with the sushi chefs in a traditional setting, and the chefs here were very stand offish and seemed like they couldn't be bothered much.

The food itself was okay, but not great. There's a definite lack of variety on the belt... I think I saw pretty much the same five items repeated over and over. At one point, there was what looked like a rainbow roll, which I would have liked to try, but never saw another one again. Yes, I could have asked for one made special, but oh, well.

The restaurant itself was very industrial looking, but not in a good way. There were non-working coolers here and there in the perimeter, and a bunch of unused, empty space. It was definitely not a cozy, welcoming vibe. I didn't love it.

The service was pretty good, and the servers were sweet. We were still there at close, and they didn't rush us out. However, the chefs started climbing all over the counters to clean the belt and stuff the minute that 9 pm hit. I've worked in food service before, and I get it -- you just wanna get the hell out and go home, but there is some level of decorum that...

Pro tip: If someone with an obvious disability specifically requests a booth because your bar seating is too high, don't make them wait 45 minutes for the smallest booth and when other options become available before the small one. I should not have to sit, hungry and uncomfortable, just because you didn't bother to provide sufficient accessible seating in your restaurant. I have a broken ankle and a giant, heavy boot on my leg that makes sitting on bar stools incredibly uncomfortable. We had to tell three separate emoloyees—some of them multiple times—that we needed a booth, even though "booth" was clearly written on the check-in sheet. We watched at least ten parties get seated before us. This would have been fine if all of the seating that came open during this time was at the bar, but no. A group of four was given priority over us at a "larger" booth, and we waited an additional 20 minutes after that before we were finally seated at a table that could have also comfortably seated four people. To add to the general ambiance of chaos, the air conditioning was not running on a very warm day. I was sweating the entire time I was there. Basically, this restaurant has some very serious accessibility concerns— even the booths were on a platform— and even more service concerns. The food was fine, but we certainly won't be going back here. If you want good sushi in the area with clearly experienced wait-staff, go to Sushi Chiyo in Cedar...