KFC — Restaurant in Bedford

Food quality is what it is - it's fast food fried chicken; my hopes don't fall too high. Overall the quality of the food received was adequate - in so much that the chicken was cooked through & the fries were hot. It looked as though each sandwich was literally thrown together & then to add insult to injury, they were put into the wrong marked bags (regular & spicy); wouldn't have been a huge deal EXCEPT the entire drive-thru experience with the staff member manning the headset/window was absolutely garbage. Rude when she came on the intercom, rude when she stated "there's no tenders", rude when we asked for another minute to decide, and rude when the order was finally placed. At the window, it was equally as cold and unfriendly. 10 minutes later we get home with the food & it was unpacked - unbeknownst to us that the sandwiches were switched in their packaging. Needless to say, someone didn't eat; at least not the $10 worth of KFC that was wrongly & haphazardly packaged. A $20 learning experience that sometimes you do need to be a bit more choosy for those "last minute, rather not cook at home" nights.

I've been in the Service Industry a long time now, and have heard every excuse in the world for someone to be in a bad mood at work; none of which are permissible as a reason to be so disenchanted at your job.

For reference: Arrived just at 8pm; store closed at 9pm. Order was 1 Regular Chicken Sandwich Meal & 1 Spicy Chicken...

Ordered online. Went to pick up meal. Of course we had to wait even though I ordered 4 hours early for my pick up. Nobody at the counter . My wife had to yell back to even get somebody. Drive the 20 miles home to find they left out the mashed potatoes. Does that sound like a big deal ? Maybe not to some. But when you have 5 children and 2 adults to feed without the sides there's just not enough food for everyone. So I call . Explain to mngr issue. He told me to look in the brown bag. Like I'm stupid and I didn't already do exactly that. Basically he hung up on me. I call customer service. 45 minutes. 4 different people. They offered to reimburse me for the potatoes. I wonder why there a failing business....

One of the worst locations I have ever been to. Everytime I order a Nashville sandwich, they either put the sauce on 1/4th of the sandwich or drench so much of it that the bun is also covered in sauce and there's a pool of sauce in the bag. I went there the other night as well and the employees were taking as much time as they could. Then they gave my order to another customer and had to remake the entire thing. The sandwich I got was cold and barely had any sauce on it. Just a generally horrible location with bad employees. Look at the picture to see the sorry excuse for chicken tenders they gave me. The sauce was powdery and it was one of the most disgusting...