Gino's Pizza & Ristorante — Restaurant in Belleville

I called ahead and ordered 3 medium pizzas, the person who picked up the phone even repeated the order back to me. When I got there I ended up with 2 medium pizzas and a small. They charged me for that and it wasn't until I got in my car that I realized, I paid for an incorrect order. I went back and made sure to let them know. Now I've only ever heard great things about the pizza at Gino's, but there's a saying that if the quality is good, the customer service isn't. I quickly noticed how busy they are and how often they need to attend to other matters. I noticed the 3 young women taking orders were trying to juggle multiple things at once. But any quality person who understands that good things take time, is willing to spend it. Thankfully they made KIM aware of the issue and she was so kind & sweet to me, that I couldn't help but remain calm even though I ended up waiting an extra 18 minutes for just 3 slices of freshly made cheese pizza. SHE CARES. The wait time was pretty ridiculous. Enough to make anyone mad. And if it wasn't for her I would've been furious giving this place 1 star. No one should have to be on your back for you to do your job correctly, take pride in the work you do. But it was Kim choosing to give me her patience and sweetness during busy hours that made me smile. The 18 minutes spent let me quickly see the work dynamic. I hope the next time the young women taking orders learn to take there time when doing so because it'll end up saving them more time in the future. Dont just repeat the order back, write it down and then read it back. Make sure the order is in before you hang up the phone, then forget about it. The manager spent too much time talking to friends even though 4 people walked in after me at the same time. That made the waitresses job even harder. One of the chefs had to call her to get her to start working again. Because of those slight inconsistencies thats what makes busy time, more hectic. If she truly cares about the business not just existing, but flourishing, she'll pay more attention to things like that. Make it easier for them to allow them to do their job correctly. Because it starts from the the top. I saw 2 more orders get mistaken in the time that I was there. Its very easy to forget something when doing multiple things. But just spending a little quality time will definitely solve those small issues. I hope the next time I go I'll have a better experience so I can give this place the 5 stars I want to give it. Thanks again Kim, you're amazing. 5 star person and...

so there are really three types of pizzerias: run-of-the-mill average, unmemorable, cheap ingredients, carelessly assembled, get your slice, pay, get out and shut up. that's about 80% of pizzeria's in my book. the next tier are above average: the ingredients are of better quality, they take pride in their food and it shows. it may cost a little more but it's worth it. they've been in town for a while and their customer loyalty speaks to that. that's about 15% of pizzerias. the final top 5% tier are truly outstanding, utilizing coal or wood burning ovens which only slip out the beloved, slightly charred Margherita. real moz, sometimes made in-house, fresh basil, and incredible sauce. this trilogy, with an awesome dough recipe, is as close to pizza heaven as you can get. anyway, i digress. Gino's falls into the second category. i always order their sausage n pepper pie which, if you're picking up, takes them about 1/2 hour to make, so keep that in mind. good things are worth the wait and this pie is solid. i haven't tried any of the entrees but i hear the chicken/veal/shrimp parms are also very good. While Gino's might not be worth a state-wide road trip just for their pizza, if you're a town or few over i would call it in, drive carefully, and by the time you get there you'll...

The worst pizza I have ever tried. Ive tried so many pizzerias throughout north nj but I will always remember this one. The pizza came oily absolutely covered in cheese and oil. Except the cheese wasn’t actually part of the pizza somehow??? I thought it was just hot so that’s why the cheese was sliding. I waited and no… it’s like the cheese wasn’t actually part of the pizza, just weirdly melted on the top. It was also super undercooked 🤮 (idk if they rushed it because the Uber driver was already there or what.) so I had to put it in the oven to try cooking it more. It still tasted horrible. There’s no flavor at all. The cheese was STILL coming off of it because they didn’t even make the pizza correctly. I can make a better pizza pie than whatever they served me. Also paid for pepperoni but it was like someone literally threw a pile of pepperoni in the same little spot. You could tell the pizza was undercooked because so was the pepperoni. It wasn’t even part of the pizza. How do you mess up a pizza this bad?? I am mad because I feel like I wasted my money. The garlic knots were the only good thing. The cheesesteak was bleh but at least it...