Jimmy John's — Restaurant in Bellingham

They had one job and I was the only person in store. First time ordering from the location next to "Best Buy". 3 sandwiches for lunches the next day, all the same except one had peppers. Asked to mark that one. Next day. Wrong sandwich was marked. He had good odds, but nope. Maybe to hide that the sandwich with peppers had no meat. I should have kept watching them make the sandwich but after watching him spread the mayo on the sandwich back and forth...over and over and over again, it became literally essence of mayo. I turned away. Called and spoke to what I assumed was a manager because I was passed onto him. I was asked what time and what I ordered so he cold research that. After finding my order he said he would have to contact the employee AT HOME to verify that I got no meat on my sandwich and he would call back in 5 min. SERIOUSLY...I'm looking at a sandwich with no meat...I didn't order magic meat...it's not there..I got no call back and was on my way to SHOW them the said sandwich when I realized how sad this whole encounter had become and bringing this stupid sandwich in to wave under someone's nose was even sadder and dumb, so I didn't. At some point you just cut your losses and move on. Forgetting the main ingredient in a sandwich is pretty impressive on some level but everyone has a brain freeze. It was the extreme lack of customer service by this manager that was mind boggling. This should have been a two minute conversation followed by "come back in and we'll make up a whole new batch of sandwiches for you". I will not be going back and would not recommend...

This year has been pretty terrible service wise. I've tried to order several times. A few of the times I waited over an hour to get my food delivered. I work 2 blocks away. Other times I would order, give them a call after 30 minutes, and would be told it's on its way. Then call back 20 minutes later and be told the same thing. When I'd call again, they would be honest and tell me they're really busy and it hasn't even been made yet. The last time I tried to order the website said online orders were not available. So I called to see if they had closed. The person I spoke with said he slept in and was supposed to open, and unfortunately it would be another 45 minutes for any of the bread to be ready. This was at 10:30(ish) in the morning. This year has been tough on all businesses and I'm always in favor of supporting local businesses. But this location has really gone downhill. Hope they make the necessary changes before they lose all...

At first I was pretty unhappy with this place. They advertise 'free smells' but apparently they have some sort of issue with my trying to snort long lines of mayonnaise off of their prep tables. Then they started beating me with yard long #11's- a delicious combination of turkey, ham and provolone. I chastised them for using such an archaic and obsolete system but then they started screaming that a yard was a "Freedom Measurement" and that logical, empirically quantified measurements like the meter, kilogram and celsius were for logically minded sissys that needed a delicious "Freedom Beating".

After having eaten their poorly measured (yet delicious) #11 beating sticks, they were tired and resorted to jabbing me with the broken shards of their tasty, peanut oil fried jalapeño chips while thanking me for visiting as I ran out the door, sobbing and leaving a trail of tears behind me.

I'll...