Best Buy — Local services in Bellingham

UPDATE (II): Frustrating Experience with Best Buy & Geek Squad March 19th – June 11th: Problem unresolved caused by Best Buy and Geek Squad. Instead of prioritizing customer service, they seemed more concerned with avoiding liability than doing the right thing (Fidelity). I originally visited Best Buy for a simple, independent installation question—something that should’ve taken no more than five minutes. Instead, spent two to four weeks calling and visiting the store, patiently trying to address the issue. Staff relied on text responses instead of solutions, disregarded concerns, and ultimately caused further problems that wasted my time pulling me away from work in the process. What’s worse, the documentation I received does not reflect what I initially came in for, nor does it explain why I had to return to fix the issues caused by their services. When I finally spoke with an in-store supervisor, they failed to resolve anything, offering rationale such as, “It’s not the store’s fault—it’s overseas,” ..Despite that Best Buy origionally transferred them to me in the first place. Other false promises followed, including, “I’ll pass the message along, I don't know who supervisor is, they're not working today”, when attempting to reach someone claimed by employees to be 'actually capable' of addressing concerns and explaining why they refused to compensate for damages. The supervisor at the Bellingham location admitted that my PC was damaged by their services and awknowledged that I shouldn’t have been charged for those damages—yet instead.. Insisted on using negligent charges made to bring the PC back in-store, claiming, “doing this physical repair for free, with charges already made (that I wasn't supposed to be charged for in first place).”, so, without addressing compensation for damages.. A Simple Analogy: If one technician independent sets up my TV perfectly, but would like another technician under a different service for a secondary opinion from a different company to seek recommendations. They accept the task and advertise service standard 'recommendations are 5 minute phone call or walk through/ no charge'. Rather than having a 5 minute walk though or phone call, someone from a different branch of the company comes in, break both speakers, TV, remote, and system settings.. Charging for services which other branch claimed otherwise.. So, am I crazy? Should I really have had to pay for each third part service refered to address those damages? Or am I going to be charged a 3rd time? According to Best Buy, apparently, 'nothing happend, gaslight, no big deal'. If you visit a computer repair store for a quick question, you’d expect the issue to be resolved in minutes—not still unresolved weeks later, after losing time and money in addition to additional problems created. Yet here I am, still $550 short solely NEGL. BESTBUY/GEEKSQUAD CHARGES/DAMAGES made, yet still waiting for accountability. Forced to move on and addressed the unnecessary issue personally caused by this service.. Out of necessity, (so I can work/ eat/have roof over head/manage well being). If you're desperate and could use the, "feel good communication", backed up with nothing but false re-assurances.. Best Buy Geek Squad. Only possible PRO, individual products availability, at cost being overpriced, versus other reasonably priced venders. For quality/reliable computer related services, would highly recommend a service such as Compuman, or there are two great places downtown at least for this area. Ironic how through expressing incompetencies with them over the phone, I was instructed, by both associated Best Buy and Geek Squad employee's, "Don't go to another store, come to us because we're the professionals.". Thank you, for the unneccessarly forced 1-Month Top Ramen diet.. I highly doubt, and would be surprised if this issue will ever be addressed and properly investigated. Edited today: June 11, 2025, still not resolved. Rather than being compinsated more concerned reguarding if and how they'll address a...

My experience at this Best Buy location was horrible! I went to return a product that I purchased online and walking into the store I knew that I had gone past the 15 day return policy. However, since I buy so often from Best Buy (especially this location), I thought that I will talk to the manager about my return and have my issue resolved. I live in BC and due to the distance it took me a while to get to the store to process my return - and I fully understand that it was a long shot. An associate took a look at my online invoice (which I had printed) and tried to process the return. The item (a watch) was in perfect condition and still in it's original packaging. However, because it had been 2 days over the 15 day return policy, her computer was not letting her process a return without an override. So, she asked a gentleman working on the station next to her for help and when this gentleman realized that the 15 day return time had passed he told me that he couldn't do the return flat out. When I explained my side of the story he simply said "I can't do anything, it's Best Buy policy, besides this product was opened and we don't do returns on opened merchandise." I couldn't believe my ears! If they couldn't return opened items - they simply wouldn't be able to return 90% of the returns they process! It's not like it was a DVD/game that had been opened and viewed/used. Again, I explained to him that there was no way for the person I bought this watch for could have looked at it without taking it out of the box but all of the packaging materials are here and it's in excellent condition and has not been used. This gentleman's body language along with the words coming out of his mouth were not pleasant what so ever - he was just unprofessional! I then gave up and asked to speak with the manager and to my surprise, this guy was the manager!!!!! I couldn't believe it!!!! He wasn't even wearing a name tag nevermind the manager tag! Wow! Managers are usually very professional yet affirmative when they cannot help the customer, but this guy was just something else. I then asked him if there was anything he could do at all and he just simply refused again....like it was a dead end! I then asked him for a store credit and he knew all along that he could offer me the store credit but he didn't but I guess when I spelt it all out he didn't have a choice. So he asked the associate that was helping me to give me a store credit and gave her an override but while he was waiting there his furious face kept repeating to me the 15 day return policy - infact he explained the 15 day return policy to me 3 times while the associate processed my store credit and each time I acknoledged that I understand and was just being as patient as possible. It's not like I had a choice to argue with him since I was already talking to the so called "manager"! lol what a joke! Management positions should not be given to any Tom, Dick, and Harry that applies for them. I will never go back to this location on Meridian in Bellingham again. It's too bad that unprofessional idiots like him make the the whole company look bad. Best Buy should reconsider their...

Last January (2014), I purchased an HP laptop from Best Buy. My salesperson, Kevin E., spoke at length with me about the 2 year ADH warranty. It wasn't cheap ($189.99), but he said it was the best of what they offered in coverage. Since I was purchasing a touch-screen laptop, I felt the coverage was an appropriate purchase.

Since then, I have dropped the computer and the hinges are loose. The touch screen is not consistently responsive, nor is the touch-sensitive mouse pad. The battery no longer holds a charge, and basically the computer is not working the way it should.

I reviewed my coverage for the ADH warranty, and all of these things are covered according to the fine print on Best Buy's website. I took the computer to Best Buy yesterday,and the Geek Squad rep told me there wasn't anything wrong with it. He then tried to sell me a $200 Tech Support warranty because I guess I'm too stupid to know how to operate my own computer. Never mind I've rebuilt my own computers after a virus burned them to the ground and know just a thing or two about what makes them work. Maybe it is because I am female or the dude was a tech snob, but he was condescending and dismissive at the very best.

To add insult to injury, he told me that the screen isn't broken and the hinges aren't cracked so basically my computer isn't damaged enough to warrant him sending it to the service center. The irony here is that if I did smash the screen or shatter the computer in two (because believe me the thought has now crossed my mind), the ADH warranty actually has a clause that says too much damage is not covered. "Reasonably damaged" is, but I guess that is subjective to whoever is behind the counter.

Before taking my computer to Best Buy, I read horror stories online about how the ADH warranty is nothing but a rip off. I've always had a positive experience at Best Buy, but that is probably because I was spending money instead of making a claim. I felt confident Best Buy would not do me wrong and that those internet complaints were that of trolls expecting more than what the warranty covered. Now I know this apparently is the Best Buy standard of practice.

So, after some research I discovered I can purchase my future laptops and electronics for less money from somewhere like Wal-Mart where the same ADH type warranty is only $60 and they actually respond to claims without any pushback.

Therefore, Best Buy, you no longer will have me as a customer. I have bought televisions, computers, game systems, DSLR cameras, two iPod Touches, and a whole host of other items from you that I will now buy from anyone else BUT you. It is sad when this experience has been so negative I would rather pay triple than deal with your company ever again. As a person who has worked in Customer Service related fields for 15+ years, you need...