Stone Fired Social — Restaurant in Belmont

We put our name on the waiting list. Tell them we were going to be sitting outside at tables. They took our phone number. Even came out to give someone their pizza and get another couple to seat. We were told 20 minutes. After we waited 40 minutes and watched several other parties get sat, I walked inside to ask what was going on. These people had the nerve to tell me they called and some lady named Latoya answered the phone. Then the girl got an attitude with me when I said my wife's phone never rang. I asked to speak to the manager and she was absolutely clueless and wasn't able to do anything but look at the clip board and ask if our phone number was correctly written down. Yes for the 15th time it's correct. Who's Latoya she asked! This is not how you treat people. No Latoya answered our phone. We drove an hour to try this pizza and never got a chance because someone dialed the wrong number and was to damn lazy to walk outside while we were sitting there in plain view out the window! Even though we were done waiting and my wife was outside pissed, the manager didnt even offered a solution. I simply said, "We are done here, have a nice night!" Pretty damn sad.

Edit: I received notification that there was a reply. I tried to read your reply. Im a fair and honest person that will communicate. You stated that you wanted to clear something up. That we were told roughly 20 to 30 minutes. Thats not true. We were told 20 minutes. Im not trying to debate 10 minutes though. It was over 40 minutes. Because it was almost 8 when we left. We actually got into Bananna Bar with 5 minutes to spare. The fact of there was 4 or 5 names after ours that was highlighted is what the issue is. Then I was told we would have to be put on the list again and wait again. Also told that people might have had reservations before us. Now Im not sure where your reply went to because it's no longer visible, but I dont understand why they could not have just said, "We made a mistake, here we got a table for you!" Instead I got lied to and treated like we were not good enough to eat at your...

This was one of my favorite, go-to places but it has gone very downhill. Went for dinner and ordered the same items I always do - Buffalo cheese fries & the red corvette pizza. The fries were not even half the quality nor portion as usual - literally one single piece of chicken. After waiting a good while for a server to return to our table, we asked if they could be remade because for $13 it was just pathetic. The server then came back to tell us that since we “ate most of it” we would have to pay for both if we wanted them remade . Don't get me wrong, we still planned to pay for them, but simply wanted them made properly. A few minutes later our pizza was brought out and it looked absolutely disgusting, super soggy & greasy. We didn’t even touch it, just asked for our check and left. Also to note, others around us were sending their food back as well. Every restaurant and staff have bad nights, I get that. But they made 0 effort to make it right and that just didn’t sit well with me. I hope that they revert back to the quality and service they once were, but I personally...

I was so excited to hear that there was a wood fired pizza shop that opened in town. Went with a buddy to check it out. It was a bit crowded and the staff was new which I understand and can overlook. The place was hot and they have these indoor AC units that weren’t doing the trick. They did eventually open the windows to cool things down. I checked out there wood fired oven and was so impressed that I couldn’t wait to try the food. We ordered garlic knots for starters and they looked anemic white. Finally the pies came. My pie was also not well cooked, the sauce was not good and it just didn’t look at all appealing. The taste was not so great either. The bill came and two pies, garlic knots and a coke came to over $70. I was so disappointed because a good local wood fired pizza restaurant would have been nice. I’m a big fan of Mama Ricattas in Charlotte who makes much better pies and in my opinion worth the trip. Maybe in time they’ll figure things out but my first impression wasn’t good and it will be a while before they get a...