Jekyll and Hyde Taphouse Grill — Restaurant in Belmont

UPDATE: FEBRUARY 2025: I'm updating this review because, to date, there has been no response from management, and I noticed that any complaints from African Americans have not been responded to, which I probably should have expected, based on our experience.

My friends made a reservation last night (6/23/2023) to celebrate their wedding. Due to miscommunication, I arrived late to begin decorating. I was told by the manager that they were in the process of breaking down the tables, so it was a good thing I arrived when I did. I hurried to get everything in place within 30 minutes, but was interrupted at least four times by the same woman asking where was everyone else, how many people were coming, reminding me how many people the reservation was for, and reminding me we were late and needed to start ordering.

Let me add that the air conditioning is this place was broken, so there were multiple empty tables inside because the majority of their patrons ate outdoors. It had to be at least 80 degrees inside when I arrived. By the time the rest of the party arrived, it felt even hotter. There was no offer to plug in a fan or provide a hand fan as a means of relief all night. We literally had sweat rolling down our faces! It was so hot, the icing on the wedding cake melted and the flowers started sliding off.

Our server was more like a dictator, telling us how our orders would be taken and demanding that we only place orders for one item at a time, i.e., drinks, appetizers, then entrees, etc. We weren't told until after the fact that the ice machine was also broken, so only 4 of the 16 people in our party were lucky enough to get drinks with ice in them.

To boot, the food was trash. I had the risotto with chicken. It was salty and the chicken was dry. Everyone who ordered burgers said they were mediocre, and the one person who ordered the salmon had to wait 20 minutes longer than everyone else because, "salmon takes a while to cook."

There was not one smile or kind word given by our server all night. The entire staff made no effort to hide their annoyance of our party. The only nice person I encountered was a young man who came over to clear the table at the end of the night. He was the only person in the whole place who said thank you. I've never felt more unwelcome at a restaurant in all my years, and despite the 18% gratuity that was added to each ticket beforehand, we still tipped.

I can't help but wonder how much race factored into the treatment we received all night. I kept cool because we were there to celebrate with our friends, but that was my first and last time patronizing this place.

You guys acted like complete jerks! You need to re-train your staff and remind yourselves that the key word in your job title is SERVE. Ruining someone's special occasions should be off...

This WAS a favorite spot of mine. My husband, myself, a couple friends came here on a Sunday night (about 8 p.m. noted that their google says they close at 10 p.m.). After telling our friends about this place and how it's a favorite spot of ours we were excited for them to try it. When we entered and were seated a woman came to our table and let us know that the kitchen was closing in 30 min. And she wasn't sure "where the big rush came from." No big deal... she then takes our drink orders (only sodas all coca colas) and never comes back with them... we only ever got water when our waitress arrived. Our waitress was very nice. But the woman who came to our table originally was very loudly (mind you we were sat next to the windows where the food is coming out we can hear everything) talking about how "idk where all these people came from." Then proceeds to aggressively and loudly tell the hostess "We are no longer handing out full menus!!" It was all very uncomfortable as we were made to feel like we were a VERY big inconvenience. My friends were so unhappy and uncomfortable that they wanted to leave, we convinced them that the food here was good and we have never had treatment like this before. The waitress then proceeds to say they are out of everything pretty much so our options were very limited. That to me was not a big issue, it was the very uncomfortably loud conversations and mood of the first woman that made everything so bad and just made us feel like we were burdens. This used to be a favorite date night spot for my husband and I, but after the treatment we dealt with we will not be back. We would have rather been turned away (We would have understood that.) Then have someone loudly speaking and practically belittling fellow employees and how much of and inconvenience we and the other patrons in the resturant were. It was to a point that we just kept our heads down, never asked for our original drinks, ate as fast as we could and left. Having to apologize to my guest for the terrible...

Absolutely the worst customer service I have ever experienced. My family and I were coming to enjoy a birthday dinner for my sister. I arrived just a few minutes before the rest of our party because we had 6 people and were unsure of the wait times. I arrived at 8:30 and as I greeted the host I told her how many people we had and the only thing she said was “you do know we close in 30 minutes right?” As I looked around I seen multiple tables either just being served or still waiting on food. Online and their door advertises that they are open until 10pm. Well that’s apparently not true. She then asked if we would rather sit inside or outside so I said outside (thinking that if they really closed at 9- at least we would not hold them up from cleaning inside). She grabbed menus and I followed her outside as the rest of our party was walking up. She put two tables together and then said she needed to wipe the table down and for us to “give her a minute” so we patiently waited for her to do so. She wiped the tables down and the menus were in a stack sitting at the corner of the table. She walked back inside as we stood there longer waiting for further direction. We waited and waited and all she was doing was standing at the host stand with another female and never came back out to seat us. I was never greeted when I entered the restaurant or when she decided to walk up to the host stand. As we left I called to speak with a manager because the way we were treated was absolutely disgusting. I was told they have to take my name and number to give to the manager. I never received a call back or an apology. I’ve never seen anyone so happy to turn away business. Still unsure if she was truthful about the hours but I am happy to...