truk't | street tacos, tequila & whiskey — Restaurant in Beloit

If I could give zero stars I truly would. I have never left a review anywhere and I would consider myself to be pretty understanding when it comes to the food industry as I’ve had multiple jobs working as a server and bartender but my experience here was absolutely unacceptable. We came in last night with 8 people, granted it is a decent amount of people for a table. They had a 25 minute wait which we were fine with. Once we were able to get a table and sit down we all ordered waters and some of us got a few other drinks. We also ordered a couple apps right off the bat. It took 45mins to an hour to get the waters after we had to ask where they were. The server proceeded to say they were so busy they were out of their water glasses. Okay but we were never told that and had to ask why we weren’t getting them. It took about 45 mins for us to get that apps which were pretty good but had no silverware and napkins and the busser cleaning the table noticed we needed some and got us them (she was more acknowledging than our server). We had to flag our server down to finally put our food order in. 7/8 of us ordered food and 2 people were sharing so 6 orders of food. It’s going on almost an hour of not getting our food. Our server comes over and tells us it’s going to be another 20 mins and we are very upset. She said she would get a manager and we agreed The manager comes over with an attitude already. This lady should be fired from being a manager anywhere. She clearly lacks customer service, how to make things right and making sure her guests not only have good service but a good experience as well but I believe she’s tanking that for this restaurant…she proceeds to tells how busy it is and busy it’s been that night and it’s the busiest they’ve been this season. I completely understand that but when we were told another 20mins on our food there was at least 6-8 tables open and the bar had openings. Certainly not too busy at that time. We asked to get some comps and said she “can’t comp the food but can comp the apps and drinks” we agreed. Not even 5 minutes later somehow our food is out even though they said another 20 mins. Our server had no idea what the food was that she was serving and messed everyone’s orders up. I got 3 steak tacos nothing fancy…it’s cold. Not even lukewarm completely cold. I am not one to make a big deal on things but at that point it was just ridiculous. We got the manager over again because almost everyone’s food was cold. We told her and she proceeds to tell us all the excuses in the world once again that we’re so busy and our kitchen can’t keep up. Again…it’s not busy at this time and there’s no other big tables. We tell her we’re not paying for this and she told us she would not comp it or even tried to offer any redos for our food. None of us are looking for handouts. We had every intention in paying for our food but this is something that does not deserve to be paid for unfortunately. She walked away and just kinda yells at us saying we will comp everything and you guys can leave. We were just talking about the situation and some people did proceed to eat their food. A few minutes later I see out of the corner of my eye someone’s plate being taken…she takes everyone’s plates mind you people are mid bite in their food and she says you guys can leave or I will call the cops. As if we’re the ones who did any wrong here…

Not to mentions the two lady’s next to us were also having the same issues with the server hardly coming over and their food being cold. And they said they will not comp anything for them.

After this experience I would never recommend anyone to come here. They need to get new management who actually cares about what they’re doing and cares about the people they are serving. Times are tough and sometimes people can only afford to go out once in a while so we look forward to it and they completely...

Stopped in last night, and it was pretty busy. We had chips and salsa, which was solid, but I have had salsa that was just as good and the don't charge for it. Seems like a silly way to add a few bucks to the bill.

We got the Al Pastor tacos and they were good, but the Chicken, the Korean BBQ and the shrimp were awesome. Yes it's a little more pricey than some places, but after 3 tacos, i was satisfied, and I don't mind paying for quality. It is certainly quality food!

We had two kiddos with us who are good/ not picky eaters so they tried the Elote which is really good, but with the spice it would have been nice to have a glass of water (never offered) for the kids and us.

The biggest issue with the place last night was it took forever to get a drink. It took almost 20 mins for a margarita, and when we ordered and Old Fashioned and a Tequila drink it was almost never delivered. All of our food was gone, and as the manager came over to check on us, I asked him to cancel the drink order. He was awesome and went over and saw it was completed and sitting on the end of the bar. He comped it, which was a great move on his part as it completely saved us from saying we would never come back. I don't know where the break down was on the drink delivery, but it was certainly saved with that move. The drinks were great. Gotta iron those bumps out so that this place continues to be great for the city.

We are looking forward to going back, and I hope the details get hammered out. I don't know if it is staffing, communication, or a flow issue, but it shouldn't be...

I recently visited Truk’t Tacos in Beloit on a slow Friday night, hoping to enjoy one of my favorite dishes. Having previously worked there, I had high expectations. Unfortunately, my experience fell short.

The restaurant wasn’t busy, and the staff seemed distracted. Several people were just hanging out behind the bar, including the manager, Corin. My bartender, Zac, was friendly and attentive when taking my order, which I appreciated. However, after a runner dropped off my food, they vanished, and I struggled to get someone’s attention to request silverware and mention that the chicken in my dish looked like beef.

When I finally got a fork and tried it, it did taste like beef—old, dry beef. I let Zac know, and he assured me it was the jerk chicken I had ordered. If it was, it didn’t taste like it. The dish was unappetizing, so I put my fork down, clearly uninterested in eating more.

Eventually, Zac offered to replace the dish, but I declined, feeling frustrated and disappointed. However, what surprised me most was when he brought me the bill! I politely refused to pay for a dish I couldn’t eat, but there was no support from the manager to resolve the situation. I left feeling let down, especially since I had been looking forward to their rice bowl all day.

I hope Truk’t can address these issues, as I’ve enjoyed this restaurant in the past. Unfortunately, this visit didn’t live up to the quality or...