Rusty Shells Cajun Seafood LLC — Restaurant in Belton

The question is are we getting the correct amount of pounds of crawfish for which we’re paying for? My daughter found this business on social media. We called in an order for 10 pounds. The crawfish were divided into aluminum pans (1-2lb, , and 2-4lbs) for a cost or $ 83.44. The crawfish were delicious. We placed another order a week or so later (2-3lbs, and 1-4lb) The first time I had the 2lb, this time I had a 3lb. I questioned if I had the right pan because it appeared to be less than the 2lb previously purchased. So on yesterday we decided to get some crawfish; we called several times to order ahead for 10 lbs. However, the line was busy. We arrived and went in and set in the waiting area for a hostess. After waiting a while; she come over to us but by then we had decided to get a table and dine in; thinking it would be faster. We (2 adults 1 child) sat at the table the server came and took our order 10 pounds of crawfish (1-4lb and 1-3lb) to eat at restaurant and 1 kids fish meal and (1-3lb to go). About 45 minutes later the server comes over to say sorry for the delay but they were boiling a new batch and it would be out soon. So, ok we’re expecting hot crawfish. We waited another 15 to 20 minutes and the crawfish placed before me were Not steaming hot, Not warm; but room temperature and at the bottom less than warm more like cool. We were just really to eat at this point and very disappointed. Service is extremely slow. The server came back and I asked where are the 3lbs to go? She said oh in the back; they are ready. She brought them out to the table in the aluminum pan covered in foil. I opened it and there were less than the 3lbs I was given to dine in. I asked another server to check it; and of course she came back and said it was correct. These three encounters with this business raised the question; if I’m actually receiving the correct quantity of pounds for the amount I’m being charged. The pans were all the same size therefore the amounts should have been the same in the restaurant. Clearly I could see it wasn’t the same. Unfortunately, in this world the honor system is not something we can always trust. Some businesses are just in it for the money; with no regard for the time and money spent by the customers who wish to support them. Most of the other businesses we’ve tried place the crawfish and shrimp in a plastic bag; which weighs less than an aluminum pan and gives a more accurate weight. Even if this business prefers the aluminum pan the number of pounds should be the same and look the same. The crawfish are good when served warm, however you can’t really be sure if you’re getting the correct pounds you’re paying for. The weight issue may not be intentional; just human error. I would suggest customers have your own portable food scale to weigh your own order or the owner can simply have a scale at the pickup up counter as a courtesy to ensure the customers that support the business are getting what they paid for. I understand businesses are designed to make money. However, it should not be at the expense or loss of those customers supporting the business. This issue was really disappointing; we were very excited and pleased to find this business and support them. Food: 3/5 | Service: 1/5 | ...

WOW!!! To say that Rusty Shells is a local gem is putting it mildly! My family and I had an amazing time while having their combo meal and talking with the owner and his family. Having countless experiences at other seafood restaurants, I can tell you hands down that their food is unbelievably delicious! There was one obvious difference from Rusty’s than the vast majority of their competitors, and that’s the passion in making theirs taste so delicious. There’s a bit of an art form to cooking any seafood, and some are more challenging than others. Shellfish is so easy to overcook, and getting three different shellfish cooked perfectly is its own challenge. One simple word…. Perfection! There’s an obvious element of “making it better” that really shines through. From their secret sauce that’s made daily to the perfectly cooked seafood, they truly make it better. This will turn into your “go to” seafood place without a doubt! There is one drawback, and it’s getting to this wonderful gem. If you’re not familiar with the location, it can be a bit tricky, but there’s a road connecting Forest Drive with the Southbound access road that leads to them. Just take a few moments to familiarize yourself with it, and...

I had high expectations for this place after hearing good things, but my experience was a letdown. We arrived at 7 PM on a Saturday, and although it wasn’t busy (only about six occupied tables), it took 20 minutes for a server to greet us. From there, it was another 20 minutes to get our drinks and 15 more just to place our order.

We ordered oysters, a lobster platter, a small catfish, and 4 pounds of crawfish. After waiting an hour for the raw oysters, I flagged down a server to check on them, only to be told they were still defrosting. At that point, we asked to cancel the oysters, assuming the rest of our food would come out soon. Unfortunately, we waited another hour for our main dishes, and when they finally arrived, the order was incorrect.

The food was flavorful, but the lack of communication about wait times and the overall slow service were frustrating. To make matters worse, we were charged for the oysters we never received.

While the food itself was good, the experience didn’t justify a two-hour wait and inattentive service. I wish the staff had been more transparent about wait times, as it could have set more realistic...