Jimmy John's — Restaurant in Benbrook

I can only speak for myself and other disabled fixed-income Benbrook residents. Since April 2022 through 28 February 2023 I have ordered at least two large Jimmy John’s sandwiches per week for delivery, well over two dozen sandwiches. That all stopped as of 1 March when Jimmy John's raised their delivery fee from under $1 to $3.99 in one increase. To put that in perspective, a large sandwich (2 meals for me), no drink, no sides at all just the sandwich is now $30 if you tip the driver the minimum 15% on the online order screen. That's $30 for a cold sandwich with nothing else. I can order a large pizza from Mr. Jim's including the tip for $24.99. That large pizza provides 3 hot meals for me. I contacted the Benbrook Jimmy John's management and the Corporate customer service about this new $3.99 fee. As you might guess, they didn’t care at all. Therefore, Benbrook Jimmy John’s has lost all of my business both in store as well as delivery. Think about this $30 (with minimum 15% tip) for a cold sandwich. If I wanted to order my usual J.J.'s sandwich with this extra $3.99 I have a choice of either not tipping the driver or going elsewhere. It's absolutely not fair to not tip the driver. But I will never pay $30 for a cold sandwich to be delivered. So I will take my...

Ordered a sandwich from here the other day expecting the "freaky fast" delivery they always boast about. A few minutes after ordering, the website told me the sandwich is on the way. I live 5 minutes max from the store and after 40 minutes of waiting I called to cancel the order because I had an appointment soon thereafter I couldn't wait any longer to leave for. Just after I called to cancel and receive a refund, the driver finally shows up stating they had to stop at 2 different locations to ask for directions. I live on Winscott Rd, one of the major roadways of Benbrook, and this so called "freaky fast" delivery driver couldn't locate it for over 40 minutes. To me and most other patrons, Jimmy John's is about the convenience of a quick delivery service. It is certainly not about the superiority of their sandwiches, which are mediocre at best. They failed in living up to their own standards and the manager I spoke to didn't seem to care one bit about my customer experience, making several excuses for the driver rather than admitting their failure and offering to make it right. I've ordered from many other Jimmy John's in the past and not had this issue. I will never be ordering from this establishment again and encourage others to think twice before ordering from...

Today, i placed an order with KEVIN, THE "GM". I specifically told him to have the driver drop off my food at the door and leave because I have the flu.

The Driver came to my door, rang the door bell. Because of the specific instructions, i assumed that my food was at my door. Because KEVIN didn't give him instructions, the driver left with my food.

30 minutes later, I called the store and asked KEVIN where my food is - he said that the driver is dropping off another order and he'll be there when he can.

I told KEVN that if he would have provided instructions to the driver, we would not have encountered this and that i wanted fresh items since they were soggy. KEVIN stated that he would not replace my food and that he would take it out of the driver's tip. WOW!!!!

I told KEVIN that its not the drivers fault and he should not be penalized for his mistake. My meal was over 30$ - and my sandwiches were soggy.

I asked KEVIN for the corporate phone # and he refused to provide it to me. He then hung up on me. When i called the store back, he will not answer the phone. WOW, WOW, WOW!!!!!

KEVIN IS A POOR EXCUSE FOR A GM....WHAT A JOKE! I will be in touch with corporate, mark my words! NEVER, NEVER WILL THIS LOW LIFE STORE GET MY BUSINESS! TERRIBLE...