Panda Express — Restaurant in Benbrook

I don’t usually leave bad reviews, but this location 100% earned this review! Definitely not gourmet, but fast Chinese food that’s usually quick but frequently incorrect, so always check your to-go bag for mistakes. They also like to say they have something available, charge you full price, send you on your way with a receipt that verifies their mistake, then deny it when you go back to have them correct your order. They won’t give cash refunds… EVEN when it’s their error, so plan to write your name down and come back to redeem you “item” in replacement food at a later date… VERY POOR CUSTOMER SERVICE! When you charge a customer for a large, but only have enough to fill a medium and are too lazy to make more, and inconvenience the customer by making them come back when they catch your mistake, REFUND THE ORDER! It’s not rocket science! How inconsiderate to your customers!

We don’t go here often because the calorie count is horrendous, but as a Vegetarian, I do recommend the Super Greens and Veggie Spring Rolls. The restaurant has closed 20-30 minutes earlier than the listed time on the doors more times than I can count. They also won’t make fresh spring rolls of its 30 min before closing time because they can’t be inconvenienced or bothered.

We’ve eaten at this location about 15 times over the last 14 years and we finally said no more! It’s not worth my hard earned money or time to pay them to get my order wrong, overcharge me, then force me to come back for a food exchange versus a refund. DO...

I recently had the pleasure of dining at the Panda Express in Benbrook, and I must say, it was an exceptional experience from start to finish! The restaurant itself is clean, well-organized, and offers a warm, welcoming atmosphere that makes you feel right at home.

What truly stood out during my visit was the outstanding customer service provided by Erica. From the moment I walked in, Erica greeted me with a genuine smile and an incredibly positive attitude. She was attentive, patient, and went above and beyond to ensure my order was perfect. Her knowledge of the menu was impressive, and she even offered helpful suggestions based on my preferences.

Erica's attention to detail and commitment to customer satisfaction truly set this location apart. It's rare to encounter such dedicated and friendly service in the fast-food industry, and it made my visit all the more enjoyable. The food, as always, was delicious and fresh, but it's Erica's exceptional service that will keep me coming back.

If you're in the Benbrook area and craving some tasty Chinese food, I highly recommend stopping by this Panda Express location. Be sure to ask for Erica—she'll make sure you leave with a smile on your face and a satisfied appetite. Five stars...

If you want to be robbed - come here! They will gladly steal your money with no remorse or any care in the world! Made an online order - when I show up they inform me they are remodeling and will only have certain items available. Non of which I ordered, I ask for a refund and she says yes, but nothing else. I drove up to the window and she says go online and follow the instructions on the corporate website. Here is what the website states - How do I get a refund for my online order?

If you have already picked up your order, return to the store in which you made your purchase and ask the Manager for a refund. If you have not picked up your order, call the store in which you made your purchase and ask the Manager for a refund.

She informs me that she is not authorized to do refunds. She calls the manager I ask her why there is no one on property to conduct business if they are open. She says she is with her kids and I'm taking time away from that! Then instructs her employees to lock up early and refuse further service for the evening! This place is a joke! How can you still do business if you are under construction - isn't that a health...