Pacifica Pizza — Restaurant in Benicia

The food was good but the service was below standard. The staff are unprofessional borderline rude. The staff treated family and I with the outmost rudeness. When another patron smashed my hand while geting my drink from THEIR sliding door refrigerator, they apologized to the guy to smashed my hand and didn't even acknowledged that it was my hand that was hurt.

This place needs to asses the safety hazard to the customer and the staff should be the only one getting drinks out of the fridge. Since, apparently I was not the first one who got hurt here before. I only know this because one of staff members told the patron who smashed my hand" oh don't worry it's happens all the time."

After our pizza was done they never brought it out to us like they did with everyone and instead made us come in pick it up ourselves which was fine but everytime we asked for anything they treated us with the outmost rudeness. As if it were an inconvenience to serve us.

I hope this review gets the attention of management so that they can address the hazard of their refrigerator door so that one else gets hurt, as well as the unprofessionalism of the staff when treating...

This place is real hit or miss. Usually kids working it with no adult supervision. Your chances of getting a undercooked pie are very high. When they get it right they make a good pie, but you've got to keep it real simple for the simpletons who work there.

1. don't order a big pie it most definitely will be undercooked, get a small to medium pie.
2. don't get more than two toppings, especially vegetables (the vegetables make moisture and need longer cooking times, a principle lost on the staff at Pacifica, again, keep it simple.), if you order a meat and two vegetables, guaranteed undercooked pie. I hope management sees this review and takes action, but in the post covid bay area dining world I doubt they will. Me, the customer, will be the bad guy and they'll take no accountability, which is typical of most service industry business's post covid. Hit or miss, keep it simple, small pies with no more than two toppings and you should be ok. Also they way over estimate their cooking times, so show up 10 mins early (probably part of the problem) and your pie will more than likely be ready, if they don't lose the order, that's happened to me...

Great thick crust pizza. Ask for the large Managers special 2 item pie...great deal.

The review above was made probably 10 years ago when they were the best pizza in town. Have to say they have dropped a few stars since. These days they want $40 for a large vegetarian combo. Two item large manager special has gone up to 27 dollars. And half the time the pizzas have been overcooked. Employees do not listen while taking orders over the phone, I had to repeat my order three times tonight, and they did not even give my total until I asked for it.. Thank God or I would have come in to a surprise $40 large veggie pizza. Hey Pacifica Pizza. Please reduce your vegetarian pizza to something affordable, or I'll be forced to order two item manager specials with your most expensive meat ingredients.... Which will no doubt cost You more to make than the same size pie with...