I came in ordered food, dealt with Omar for that portion. He was kind and great answered all my questions and was extremely helpful. That’s where the good ended. I ordered the wings as recommended. I never stated I wanted it to go. I asked if they had Lalo Tequila. They said no so I was offered a menu by Omar to review their spirits and beer. When I ordered my drink Deb didn’t even approach me more so asked me from a distance “did you decide what you want to drink”. I ordered Jameson was specific to mention a splash of ginger and Deb then responded rudely “Ginger Ale?!” I said “ginger beer if you have it but just a splash and a fresh lime please.” When the wings came out they were thrown down aggressively in a to go box to my surprise by who I assume was a disgruntled chef, I still said “thank you” as he rushed away angrily. Though never stating I wanted them to go and ensuring it wasn’t too late to place the order with Omar. I assumed “hey it’s closing time maybe this is to save on having to do dishes.” No one came and checked “hey how’s your food” “do you want a plate” neither by Deb or Omar. When I received my drink it was mostly ginger beer. The wings were raw in some portions and I just ate around it since no one cared to ask how the food was. A group was sitting at the end of the bar to which Deb treated extremely differently, they got their food on plates. I asked Omar “why do they get their food on plates and why did I get mine in a box and slammed down?!” He said “I thought you wanted it to go, sorry” When their food came out she asked warmly “how’s the food?” To me she coldly asked “are you done”. I showed her the raw parts of meat to which she stated “it’s pre cooked and reheated” no apologies, nothing. I voiced my experience to her and she seemed more annoyed than concerned. I felt EXTREMELY discriminated against. The nice white couple got service, I got a to go box and “are you done” the only communication I received was being asked “did you decide what you want to drink” from a far and “are you done”. She just blamed Omar and didn’t take any accountability or even offer an apology for how I felt I was treated worse than others , she just said “what do you want a free drink!?” I initially responded “no thank you, that’s not why I’m saying this” - I just wanted to be treated as kindly and warmly and welcome as I noticed she was with all the other Caucasian people around me. I was stereotyped and extremely unwelcome. I rejected the free drink initially as I was just seeking a sincere apology and to be treated as everyone else was. She then said “well I offered you a free drink and you said no so what do you want me to do!? So how about I just get you a free drink and we move on” - everything I communicated felt to go over her head and in one ear and out the other. I said “ok fine” begrudgingly. She grabbed my glass and angrily dumped the ice and acted annoyed as she made the other drink. However, I took this as her genuinely wanting to extend an olive branch and thought “maybe that’s how she always does it”- she then came back and set the drink down, still no service. She later came to clean the mats in front of me so I attempted to show her hey I’m a person too, “how’s your night been” she said “great” as she shrugged no “how’s the drink, how’s your night , I apologize for your experience” I then saw her go back to her group to chum it up with them. I realized then that nothing I said was heard or acknowledged so I left a note on the receipt which I doubt will ever see a managers eyes and left the drink full. I was unwelcome so I left. I was kind and courteous to everyone I interacted with but for some reason was treated poorly and rushed out. I didn't come to get anything free and the assumption that that would fix it was even more of an insult implying I can’t afford to buy my own drinks, I came for service and to enjoy drinks and food as it seemed everyone around me received. I have come here in the past and always tip 20%. I was discriminated, unwelcome and disrespected by comparison to...
Read moreMy family planned a Beer + Diaper party for my brother in-law (BIL) who was celebrating the birth of his first child (first grandchild and first nephew) for most of our family. As the event winded down, a few of the guys went out to smoke marijuana on the patio thinking it would be okay because it is legal in CA. They were asked to put it out and complied immediately, but one of the guys lit a cigarette afterwards which led to a misunderstanding worthy of the Jersey Shore.
The staff told the owner the marijuana was relit, which it WASN'T, and the owner went out to the patio in an aggressive manner, screaming at everyone. My family and friends tried to de-escalte the situation over and over. My BIL went to leave and the owner blocked his exit. After the owner was asked if he was preventing my BIL from leaving, he moved enough to let my BIL walk out, following close behind and shoving him from behind. My husband had to get in between to stop the shoving, still trying to calm the aggressive behavior of the owner. The owner then began to accuse my family of being the aggressors. It only got worse from there...
Bottom line...It was supposed to be a day of celebration and ONE misunderstanding led to ruining a very important event in our family's life. My BIL had only just dropped off his wife and child at home (after sleeping in the hospital for 4 days) before going to this event.
I am So upset that my BIL and family were treated so dissrespectfully and cruelly on our big day. My BIL never even got the chance to explain himself or the miscommunication. It was such a disgusisting display. I don't even want to think of how much money my family spent at this place to be essentially physically assaulted and humiliated.
I hope no one ever goes to this...
Read moreLet me first start off by saying my husband was a bartender and a damn good one. So I'm spoiled, I know a good bartender when I watch him make my drink, and I love and appreciate a well made drink. If you can ask for Zeth, and get the Verbena. Its delicious, to die for, amazing, a pantry dropper all of those. The flavor before i ate a blossom was amazing. But afterward I feel like it literally changed my life and the way I pick my cocktails now. We sat down at the bar and he promptly said hello and asked us to wait while he finished another couples drink. He was quick efficient and clean. He washed his hands before he started my drink. He asked me what I wanted idk so he gave me the menu. I honestly dont remeber what eles was on the menu because I just gravitated to the Verbena. I cant tell you what's in it but what I can tell you is to stop whenever you have a chance and try it. He did a great job of mixing and my husband even commented on his skills to me. Then he used a straw and tasted my drink before he gave it to me. That's what helps make a great drink. 😍 i loved it before he told me to eat a blossom. But after I did I couldnt mor stop gushing to my husband how amazing the drink was. When you eat the blossom make sure you spread it all over your tongue to get the full flavor experience. You will not be disappointed with Zeth's...
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