Mai Thai Cuisine — Restaurant in Benicia

I’ve been a longtime customer of this restaurant and have always loved the food, which is why this review is so disappointing to write. My family and I dined in on Tuesday, 6/10/25 for lunch, and unfortunately had a very uncomfortable experience that I feel needs to be shared, especially for families considering dining here.

From the moment we walked in, the service was cold. The waitress didn’t make eye contact or greet us, she simply pointed to a table and said, “Sit there.” There was no acknowledgment or warmth, which already felt off, especially for regulars like us.

I sat my 18 month old next to me and began settling him in while looking over the menu. During this time, the waitress abruptly told my baby to stop making noise because the back of his shoes were lightly tapping the bench. While I was giving her our order, she interrupted twice more to scold my child directly, using a loud and punishing tone. She even extended her arm toward him in a way that felt scolding and intrusive. At no point did she address me as the parent, nor did she give me the space to calm him down myself.

It was incredibly embarrassing and upsetting for my entire family. There was only one other customer nearby, who had made no complaint. Her reaction felt excessive, unprofessional, and frankly hostile toward a toddler.

This isn’t the first time we’ve noticed her unfriendly demeanor, but this incident crossed a line. We’ve continued returning for the excellent food, but after this experience, I’m not comfortable bringing my family here again, especially my child. It also raises serious concerns about how other families, particularly those with children who have special needs, might be treated.

I sincerely hope management takes this feedback seriously. Until then, I can’t recommend this restaurant to families with...

Just amazing amazing Thai food, everything was cooked to perfection, good portions and it was all so so spicy (which was the best part)! My boyfriend and I are super spicy food lovers and we ate everything! But don’t worry if you like your dishes on the milder side they have spice levels you can indicate levels 1-5 (we got 4). Everything about this restaurant was just great I really loved the atmosphere and the decor - they have a nice playlist going in the background (a very date night playlist I’d say), and the decor is very traditional (which I enjoy), also their serving plates are so cute and stylish! And not to mention the customer service is so friendly and efficient. Will be coming again and again so happy we found a new favorite Thai food spot on this side of the bridge. Thank you again and keep up the amazing work...

Every time I travel, I always look for a Thai food spot. I came across this place and ordered some food togo. I had chicken fried rice, grilled chicken, and the chicken basil stir fry. I know my Thai food, and this place was just ok. The fried rice was bland. The grilled chicken was actually my favorite, if I had to choose.

FYI, each dish, besides the grilled chicken, has a base price, and then you had to choose your protein of choice, which is an extra cost. The stir fry did not come with rice, so you had to order that on the side. Most Thai restaurants I've visited do not charge extra bcuz the dish is supposed to come with protein unless you wanna replace it with seafood. And the entrees should come with rice not be...