Wingstop — Restaurant in Benicia

I placed an order through Doordash for 20 wings with 2 sides of fries and dips. The whole order came out to be over $70 with tip. I was in a big hurry to feed 3 kids after work so didn't mind the price at this point. We waited about 40 minutes when I got a message saying our order had been canceled by the driver. When I called the Benicia store, a young employee told me that he let another driver take our food which was the wrong order! I was very upset because I have my kids to feed and all the employee could do was apologize and then tell me it would be another 20+ minutes if I placed another order because they were very busy. I was in too much of a hurry to get my kids properly fed to complain to a manager. I told the employee that I would never be ordering from them again. I did get a refund as a credit on the Doordash app, but I was disappointed at the lack of customer service by the employee at the Benicia wingstop. I don't like giving negative reviews, but this affected my family getting fed after a very long day. I would not recommend the Wingstop at Benicia and will never order from...

I love WingStop and that’s why I’m so disappointed. The Benicia WingStop is the worst location. I’ve been to many others and never had any issues. I’ve been to Benicia 3 times and all three visits were horrible especially this latest one. They don’t like to answer their phones. I called the store on my way home from work and they never picked up the phone. Just as an experiment, I decided to stay on the phone and go to the store and place my order. Finished my order in person and received my order and I was still on hold. Over 50 minutes and I’m in there watching and they had plenty of opportunity to answer the phone. I’m looking up while waiting and there is a sign there that says “Call Ahead”. At one point there were no other customers inside the store and yet they refuse to pick up the phone! What a joke. I even watched 2 other customers come in and leave because nobody came out to take their order. I get in the car and look at my order and to my dismay, my order was wrong. Again,...

Ordered 3 different meals, 2 being boneless, and 1 classic. They decided to put all the boneless in one container with 3 different flavors, we ordered separate meals for a reason. The boneless we eatable, but the classic wings were dry, hard and barely any sauce, mostly oil on the bottom of the container. Took the classic meal back and they said NO REFUNDS. Manager was called and he grabbed a wing and tried to break it in half to show me it's not hard, but he was unsuccessful and says to the employee "yeah go ahead and refund, but this is the ONLY time." The employee struggled for 10 minutes with the register to refund the one meal. I did not like the pressure of them insisting I do a 5 STAR review to get ANY free item with my order today. I did survey after and it says FREE FRY ON YOUR NEXT ORDER within 14 days not any item for 5 stars. I choose to not return to...